comment to review:

Ripped off

Enterprise Car Sales #1934580
Cynthia W., I apologize that our service did not meet your expectations we would like to look into this further for you but need some more information. Please send us a detailed email to Care@***.com include the exact location, your contact telephone number, your sales details, VIN, or stock number and any further information regarding your experience with us. - Carol H.
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comment to review:

Stained Seats and no moon roof

Enterprise Car Sales #1934579
Cesar R., I apologize that our service did not meet your expectations we would like to look into this further for you but need some more information. Please send us a detailed email to Care@***.com include the exact location, your contact telephone number, your sales details, VIN, or stock number and any further information regarding your experience with us. - Carol H.
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comment to review:

Bad service

Enterprise Rent A Car #1934577
Zayan, thank you for your honest review. If we can help out,please email Care@Enterprise.com with the above comments, your contact telephone number, email address, exact rental location, your reservation or rental agreement numbers, and the full details. Thank you! –Carol H.
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comment to review:

Dissatisfied

Enterprise Rent A Car #1934575
Deridder, LA, our renter requirements can always be found online using the link provided here: http://bit.ly/2B1tbNK If we can help out,please email Care@Enterprise.com with the above comments, your contact telephone number, email address, exact rental location, your reservation or rental agreement numbers, and the full details. Thank you! –Carol H.
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comment to review:

Y'all are terrible

Enterprise Rent A Car #1934574
Kashay, We take such concerns seriously and would like to help out. Please email Care@Enterprise.com with the above comments, your contact telephone number, email address, exact rental location, your reservation or rental agreement numbers, and the full details. Thank you! –Carol H.
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comment to review:

I’ve been patient and called about 10 times and talked to two branches and four people

Enterprise Rent A Car #1934572
Leah G., thanks for your comments. We're listening and are happy to help out. If there is anything I can do to help, please email Care@Enterprise.com with the above comments, your contact information, reservation or rental agreement numbers, and the full details. –Carol H.
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comment to review:

LegalCASECIVIL

Enterprise Rent A Car #1934570
ARTHUR, I see you are working with our colleagues in Customer Care and that our management team has reached out to you address this with you directly. Please know that we take all such concerns seriously and I encourage you to write to us at Care@Enterprise.com if we can ever assist with your rental needs. Thank you and take care! - Carol H.
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comment to review:

Lazy non follow through Ahents who don’t know what their doing

Enterprise Rent A Car #1934567
Leah G., thanks for your comments. We're listening and are happy to help out. If there is anything I can do to help, please email Care@Enterprise.com with the above comments, your contact information, reservation or rental agreement numbers, and the full details. –Carol H.
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comment to review:

Customer complaint/ unresolved issue

Enterprise Rent A Car #1934564
Sean A., I apologize that our service did not meet your expectations and would like to know more about your experience so we can help. Please email Care@Enterprise.com and include the above comments, the exact rental location, your rental agreement and reservation numbers, your driver's license number, state of issue, your contact telephone number, email address, and any claims numbers. Thank you. - Carol H.
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comment to review:

Bad service

Enterprise Rent A Car #1934562
Frankie T, I apologize that our service did not meet your expectations and would like to know more about your experience so we can help. Please email Care@Enterprise.com and include the above comments, the exact rental location, your rental agreement and reservation numbers and your contact information. Thank you. - Carol H.
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1 reply
Anonymous
#1934727
Okay Carol, rental agreement # is 1G78SH location is 6447 E Southern Ave. Superstition Springs location, Mesa, AZ. I have also contacted my insurance company American Family to let them know about this experience and apparently they will be contacting Enterprise as well! They have had numerous complaints regarding Enterprise as well!
comment to review:

LEFT EMPTY HANDED

Enterprise Car Sales #1928155
PissedConsumer216****, I apologize that our service did not meet your expectations we would like to look into this further for you but need some more information. Please send us a detailed email to Care@***.com include the exact location, your contact telephone number, your sales details, VIN, or stock number and any further information regarding your experience with us. - Carol H.
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comment to review:

Customer complaint

Enterprise Rent A Car #1927234
PissedConsumer2168237, for our assistance with this please email Care@Enterprise.com with the complete details including the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! We look forward to hearing from you soon. – Carol H.
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comment to review:

Need to be more transparent on your fees!!!

Enterprise Rent A Car #1927232
Gregory A., I apologize that our service did not meet your expectations. We’d like to speak with you to learn more. Please email Care@Enterprise.com with the complete details including the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you for your review! – Carol H.
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comment to review:

Billing issue

Enterprise Rent A Car #1927222
PissedConsumer2166392, I apologize that our service did not meet your expectations. We’d like to speak with you to learn more. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! – Carol H.
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comment to review:

Pissed and Disappointed

Enterprise Rent A Car #1927220
Claude G., thank you for your review. I apologize that our service did not meet your expectations if you can provide a few more details, I would be happy to look into this further for you. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and the details of your experience. Thanks. –Carol H.
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comment to review:

Cannot get my charges resolved

Enterprise Rent A Car #1927218
Review #2162383, we’d like to speak with you to learn more. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! – Carol H.
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comment to review:

Unhappy

Enterprise Rent A Car #1927217
PissedConsumer2162025, we appreciate your honest review. Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority. This generally occurs within approximately 4-6 weeks post rental. To appeal your charges or to view your charges visit www.htallc.com/tollpass or call (877) 765-5201. Thank you! - Carol H.
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comment to review:

Just rented a car and it was dirty didn't follow covid regulations

Enterprise Rent A Car #1927214
I apologize that our service did not meet your expectations. We are committed to maintaining the highest standards of cleanliness today and every day. If those standards were not met, we’d like to speak with you to learn more. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! – Carol H.
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comment to review:

Coronavirus

Enterprise Rent A Car #1919282
Donie, I apologize that our service did not meet your expectations we would like to look into this further but need some more information. Please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care@Enterprise.com. Thank you –Carol H.
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comment to review:

We reserved a car for a 10 day trip and they gave it to someone else.

Enterprise Rent A Car #1918697
Thomas Wayne P., I apologize that our service did not meet your expectations. We would like to look into this further but need some more information. Please email the above details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care@Enterprise.com. We look forward to hearing from you. –Carol H.
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comment to review:

Im still on the do not rent list

Enterprise Rent A Car #1918695
Nydia, I apologize that our service did not meet your expectations we would like to look into this further but need some more information. Please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care@Enterprise.com. Thank you –Carol H.
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comment to review:

Giving bad information on an additional rental

Enterprise Rent A Car #1916603
Judith G, I apologize that our service did not meet your expectations we would like to look into this further. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. –Carol H.
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comment to review:

Lifelong family of customers treated like a bunch of thieves.

Enterprise Rent A Car #1916574
Antoine, I apologize that our service did not meet your expectations if you can provide a few more details, we would be happy to look into this further for you. Please email Care@Enterprise.com with your full name, date of birth, your driver's license number and issuing location, your contact telephone number, reservation or rental agreement number, and the details of your experience above. We look forward to hearing from you. –Carol H.
0 4
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3 replies
tony c Vms
#2041229
trash bots..
comment to review:

Need another car

Enterprise Rent A Car #1916185
Cattleya, if you can provide a few more details, I would be happy to look into this further for you. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and the details of your experience. Thanks. –Carol H.
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comment to review:

Management of Local Locations unfamiliar with basic customer service

Enterprise Rent A Car #1916180
Frances I of Statesville, NC, we thank you for your feedback and honest review. We apologize that our service did not meet your expectations and would like to speak to this further. Please email the details of your rental, your contact information, Enterprise Plus ID, exact rental office, and your reservation or rental agreement number to Care@Enterprise.com. Thank you –Carol H.
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1 reply
Frances I Wza
#1951530
What a joke. I emailed information to care@***.com, was immediately replied to by an employee stated it would be forwarded to a member of the Regional Management Team. What happened???? NOTHING.. It is clear to me that Enterprise Holdings does not expect local offices to live up to the hyperbole they spew on the corporate website. Next Step? A letter to the corporate headquarters in St. Louis. Let's see if THEY give a damn about customer service.
comment to review:

Complaint

Enterprise Truck Rental #1912382
PissedConsumer211****, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@***.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.
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comment to review:

VERY DISSATISFIED

Enterprise Car Sales #1912370
barbara h, we appreciate it when customers tell us about their experiences and would like the chance to discuss this with you directly. Please email care@***.com with the details above, your contact information, our sales office location, VIN, or stock number, and any additional sales details. Thank you. – Carol H.
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comment to review:

Would like to cancel my reservation

Enterprise Rent A Car #1912361
Renee M, our Customer Care team should be able to assist you with this. Please call 1-800-264-6350. If we can help, please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

To get info from a live person

Enterprise Rent A Car #1910037
Kenwood, we would be happy to speak with you directly and help out. Please email Care@Enterprise.com with the above information, your contact telephone number, email address, exact rental office location and your reservation number. Thank you. -Carol H.
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comment to review:

To speak to corporate

Enterprise Rent A Car #1908899
Thank you for your comments. We're happy to follow up on this for you. To do so, email Care@Enterprise.com with your full name, the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. - Carol H.
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comment to review:

Waiting on refund

Enterprise Rent A Car #1908892
Keosha W, the deposit hold is released on the same day you return the vehicle. How fast it is settled to your account is determined by your bank or credit card provider. Are you waiting for you deposit to be returned? We'd be happy to check on the process for you. Please email Care@Enterprise.com with your full name, the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.
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comment to review:

Brokedown

Enterprise Rent A Car #1908888
Roger K., we're happy to help review this with you. Please email Care@Enterprise.com with your full name, the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you soon. - Carol H.
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comment to review:

Complaint

Enterprise Rent A Car #1908879
Review #2109190, It's never our intention to inconvenience or upset a valued customer. We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Regards, Carol H.
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comment to review:

Roadside

Enterprise Rent A Car #1905173
Christopher, you can reach out Roadside Assistance team at 1-800-803-4444. I assure you that your safety is truly our top priority and we want to bring your concerns to someone who can better assist you. Please email Care@Alamo.com at your convenience with your contact information, exact rental location, reservation or rental agreement numbers and any additional details. We look forward to hearing from you soon. - Carol H.
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comment to review:

Unhappy with sales

Enterprise Car Sales #1904740
Thank you for your comments, mark M. If you can provide a few additional details, we'd like to help out. Please email care@***.com with the details above, your full name, contact information, our sales office location, and your sales details, VIN, stock number. – Carol H.
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1 reply
Anonymous
#2012858
I dont know how these used car dealers stay alive...They treat you like crap from start to finish...I have called three dealers with no response back.The *** with them all.
comment to review:

Talk to regional manager

Enterprise Rent A Car #1904702
Colson, we’d like the opportunity to address this with you directly. Please send a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.
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comment to review:

Rude employee

Enterprise Rent A Car #1904701
PissedConsumer2093476 of Corpus Christi, TX, we’d like the opportunity to address this with you directly. Please send a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. – Carol H.
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comment to review:

Complaint

Enterprise Rent A Car #1904699
PissedConsumer2093485, I apologize that our service did not meet your expectations and we’d like the opportunity to look-into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. – Carol H.
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comment to review:

Unacceptable service

Enterprise Rent A Car #1904698
joseph, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.
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comment to review:

Beware! Enterprise Car Sales is a shady business!!!

Enterprise Car Sales #1902235
Review #207****(aishaKelley K.), Thank you for your review of our Greensboro Car Sales location. We appreciate it when customers tell us about their experiences. We are happy to speak with you further about your experience, please email care@***.com with the details above, your contact information, the office location, and your sales details, VIN, or stock number. – Carol H.
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comment to review:

Im still on the do not rent list

Enterprise Rent A Car #1901645
Omri, we're happy to look into this for you. To do so, please email care@enterprise.com with your contact information, Date of Birth, your driver's license number, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

Employee was rude

Enterprise Rent A Car #1901644
Nora N, thank you for your feedback. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

They will leave you out to dry, they dont care

Enterprise Rent A Car #1901271
William G., to ensure the safety and well-being of our employees and customers, we have temporarily consolidated some of our locations. I'm certainly disappointed to hear that the location fulfilling your reservation was not properly communicated to you during the phone call you received. We're happy to investigate this further for you. Please email Care@Enterprise.com with the complete details, your reservation number, and contact information. We look forward to hearing from you soon. - Carol H.
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comment to review:

Good people should be acknowledged

Enterprise Rent A Car #1901270
Review #2073921, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.
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comment to review:

187048**** Illegal business practice- bait and switch

Enterprise Rent A Car #1901266
Review #2082747, thank you for your feedback. Although reservations are accepted on a controlled-capacity basis to assure over bookings will not occur, sometimes unforeseen circumstances such as inclement weather, late returns, and unexpected rental extensions can effect reservations in your area. We try to be prepared and plan accordingly but these events are outside of our office's control and can lead to incorrect predictions and no cars. We're happy to speak with you further. Please email care@enterprise.com with your contact information, your reservation number and any details you want to make us aware of. We look forward to hearing from you soon. - Carol H.
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comment to review:

Very Unsatisfied

Enterprise Rent A Car #1897796
PissedConsumer20700003, I apologize that our service did not meet your expectations and we would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. - Carol H.
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comment to review:

Extremely poor customer servive

Enterprise Rent A Car #1897795
Bill G., to ensure the safety and well-being of our employees and customers, we have temporarily consolidated some of our locations. I'm certainly disappointed to hear that the location fulfilling your reservation was not properly communicated to you during the phone call you received. We're happy to investigate this further for you. Please email Care@Enterprise.com with the complete details, your reservation number, and contact information. We look forward to hearing from you soon. - Carol H.
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comment to review:

Long wait time

Enterprise Rent A Car #1896728
PissedConsumer2061501, I apologize that our service did not meet your expectations and we would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. - Carol H.
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comment to review:

Made reservations threw a third party and they could not find it.

Enterprise Rent A Car #1896712
PissedConsumer2062709, I apologize that our service did not meet your expectations and we would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.
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comment to review:

Stuart in Gainesville did not honor a reservation

Enterprise Rent A Car #1896706
Kidane H., I apologize that our service did not meet your expectations and we would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.
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1 reply
Irby Lkt
#1896977
Carol H. I sent an email to care@***.com. LAST WEEK ON MONDAY. I have not received any response at all from Enterprise.