Profile Info

Maretta, thank you for your comments. Please reach out to our Customer Care team at 1-800-264-6350 or if you'd prefer email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care(at)Enterprise{Dot}com. Thank you! –Carol H.

We certainly apologize that our service didn't meet your expectations and would like to look into this further. At your convenience, please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care(at)Enterprise{Dot}com. Thank you –Carol H.

Marykathryn, we're happy to review this directly with your son. Please have him email the details, his contact information, exact rental office, and reservation or rental agreement number to Care(at)Enterprise{Dot}com. Thank you –Carol H.

Ruth W, , I apologize that our service did not meet your expectations we would like to look into this further but need some more information. Please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care(at)Enterprise{Dot}com. Thank you –Carol H.

PissedConsumer2366851 of Houston, TX, if you can provide a few more details this team is happy to look into this further for you and help put you in touch with the management team who makes these decisions. Please email Care(At)Enterprise{Dot}com with your contact information, your reservation or rental agreement number, and the details of your experience. Thanks. –Carol H.

Glenora, we appreciate your feedback and would like to help out. It's best to speak directly with the rental office about this. If we can assist you, please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care(At)Enterprise{dot}com. Thank you –Carol H.

Jennifer T. we apologize that our service did not meet your expectations and would like the chance to address this with you directly. Please email Care(At)Enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any the details here so we can research this promptly. - Carol H.

Anonymous Reviewer, I apologize that our service did not meet your expectations. We'd like the chance to address this with you directly. Please email Care(At)Enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any the details here so we can research this promptly. Thanks! – Carol H.

Sindi, we'd like the chance to help out. Please email Care(At)Enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any the details here so we can research this promptly. Thanks! – Carol H.

Lathaniel N, thank you for your review. We're sorry that our service did not meet your expectations if you can provide a few more details, we would be happy to look into this further for you. Please email Care(At)Enterprise{dot}Com with your contact information, your reservation or rental agreement number, and the details of your experience. Thanks. –Carol H.

Paul, thanks for your comments. Please make sure your Enterprise Plus profile has been completed on line to guarantee your rentals will be credited to your account promptly and that your member id is attached to your reservation. Our team is happy to take a look at your credits for you. Please email the details of your rental, your contact information, Enterprise Plus id, exact rental office, and your reservation or rental agreement numbers to Care(at)Enterprise{dot}com. Thank you –Carol H.

Keysha, we are committed to maintaining the highest standards of cleanliness today and every day. If those standards were not met we’d like to speak with you to learn more. Please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care@Enterprise.com. Thank you –Carol H.

Esley, I apologize that our service did not meet your expectations this time. We don't want you to be surprised by your rental charges and do our best to make sure that all charges and fees are itemized and in plain sight. We'd like the chance to address this with you directly. Please email Care(At)Enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any the details here so we can research this promptly. Thanks! – Carol H.

Winford, I apologize that our service did not meet your expectations this time. We'd like the chance to address this with you directly. Please email Care(At)Enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any the details here so we can research this promptly. Thank you. – Carol H.

#2339118, I apologize that our service did not meet your expectations. We'd like the chance to address this with you directly. Please email Care(At)Enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any the details above so we can research this promptly. Thank you. – Carol H.

Rhonda B., thank you for your comments and honest review. If you can provide a few additional details, we'd like to help put you in touch with a member of management. Please email Care(At)Enterprise{Dot}com with the details above, your full name, contact information, our sales office location, and your sales details, VIN, or stock number. We look forward to hearing from you soon. – Carol H.

joe e, I apologize that our service did not meet your expectations. All damage claims are solely handled and addressed by our Damage Recovery Unit. Please contact that team directly at 1-866-300-3239 or by email at CustomerClaimConcern@ehi.com. Thank you! – Carol H.

Bradd, we would like to look-into this further but need some more information. Please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care(At)Enterprise{Dot}com. Thank you –Carol H.

Niva, I apologize that our service did not meet your expectations. We would like to look-into this further but need some more information. Please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care@Enterprise.com. Thank you –Carol H.

PissedConsumer2310322, thanks for the shout-out about the great service you received in Ashland! It's our goal to provide excellent customer service every time. We'll pass your comments on to our Ashland team. See you next time! - Carol H.

Willa, thank you for your review. I apologize that our service did not meet your expectations. We would like to look into this further. Please email Care(At)Enterprise{Dot}com with your contact information, your reservation or rental agreement number, the exact location, and all the details of your experience. Thanks. –Carol H.

Marelin, I'm sorry to hear of your disappointment in our services. We'd like the chance to address this with you directly. Please email care(At)enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H

Labria, I apologize that our service did not meet your expectations we would like to look into this further but need some more information. Please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care@Enterprise.com. Thank you –Carol H.

Ermias T., we'd like to hear more about your experience with our Burnsville Car Sales location. Please email us at Care(at)Enterprise{Dot}com with your full name, phone number, VIN, stock number, or make and model vehicle, and any other details you would like to add. Thanks! –Carol H.

Temitope R., we appreciate it when customers tell us about their experiences. We'd like to speak with you further about your experience, please email Care(At)Enterprise{dot}com with the details above, your contact information, the office location, and your sales details, VIN, or stock number. Thank you! – Carol H.

Channah, if we can help out please email Care(At)Enterprise{dot}com with your contact information, your reservation number, the exact location, and the details above so we can help out. Thanks. –Carol H.

kenneth d, thank you for your review. I apologize that our service did not meet your expectations. We're happy to address this directly with your son, the primary renter. Please have him email Care(At)Enterprise{dot}com with his full name, contact information, reservation or rental agreement number, and the details of his experience. Thanks. –Carol H.

TRACY C, we would be happy to follow up on this for you. Please send us a detailed email to Care(At)Enterprise{dot}com include the exact location, description of your item, your rental agreement or reservation number, your Lost and Found claims number, and any further information regarding your experience. Thank you! -Carol H.

Review #2285194, I apologize that our service did not meet your expectations and assure you it's never our intention to inconvenience you. We'd like the chance to address this with you directly. Please email care(At) enterprise{dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Thank you for your review, MARIA R. I apologize that our service did not meet your expectations if you can provide a few more details, I would be happy to look into this further for you. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and the details of your experience. Thanks. –Carol H.

Miyako, we would be happy to follow up on this for you. Please send us a detailed email to Care@Enterprise.com include the exact location, time, date of the incident, your contact telephone number, your claims and police report numbers and any further information regarding your experience. Thank you! -Carol H.

Shawn J, I apologize that our service did not meet your expectations. We are committed to maintaining the highest standards of cleanliness today and every day. If those standards were not met we’d like to speak with you to learn more. If you can provide a few more details, I would be happy to look into this further for you. Please email Care(At)Enterprise[Dot]com with your contact information, your reservation or rental agreement number, and the details of your experience. Thanks. –Carol H.

PissedConsumer2272998 of Hermon, NY, I apologize that our service did not meet your expectations we would like to look into this further. Please email Care(At)Enterprise[Dot]com with your contact telephone number, email address, your reservation or rental agreement number, the exact rental location, and all the details of your experience. Thanks. –Carol H.

Bradd, we take these concerns seriously and we would like to look into this further. Please email Care(At)Enterprise[Dot]com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. –Carol H.

Calob, I apologize that our service did not meet your expectations we would like to look into this further. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. –Carol H.

PissedConsumer2265675 of Cincinnati, OH, thank you for your review! I apologize that our service did not meet your expectations if you can provide a few more details, we would be happy to follow up on this for you. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and the details of your experience. Thanks. –Carol H.

Amos J, your feedback is important in maintaining and improving service and satisfaction for all our valued customers. We would like to discuss your experience with us in more detail. Please email us at care@enterprise.com with your contact information, reservation or rental agreement number, and any additional details. Thank you. -Carol H.

Chinyu S, your feedback is important in maintaining and improving service and satisfaction for all our valued customers. We would like to discuss your experience with us in more detail. Please email us at care@***.com with your contact information, reservation or rental agreement number, and any additional details. Thank you. -Carol H.

Keila, as long as you make no changes to your rental during the rental period the deposit is released on the same day you return the vehicle. We can check on the process for you. To do so, please email Care@***.com with your contact information, reservation or rental agreement number, the exact rental office location, the complete details. We look forward to hearing from you soon. –Carol H.

PissedConsumer225****, your deposit is released on the same day you return the vehicle. How fast you see it available is determined by your bank. We'd be happy to check on the process for you. To do so, please email Care@***.com with your contact information, reservation or rental agreement number, the exact rental office location, the complete details. We look forward to hearing from you soon. –Carol H.

Review #2252268, I apologize that our service did not meet your expectations I would like to know more about your experience so I can help. Please email Care@Enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - /carik G,

Shawnnie, it's never our intention to inconvenience a valued customer. I apologize that our service did not meet your expectations we would like to look into this further. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. –Carol H.

Jaeger, I apologize that our service don't meet your expectations. Only the Risk Management team can re-examine a DNR status. We would like to help put you in touch with someone who can review this for you. Please email Care@Enterprise.com and include the rental location, rental agreement or reservation numbers, your full name, email address, telephone number, driver's license number, issuing state, province, or country, and any other details. Thank you. - Carol H.

Review #2242813, I apologize that our service did not meet your expectations we would like to look into this further but need some more information. Please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care@Enterprise.com. Thank you –Carol H.

PissedConsumer2236929, if we can help out, please email Care@Enterprise.com with the above comments, your full name, contact telephone number, email address, driver’s license number, issuing state, exact rental location, your reservation or rental agreement numbers, and the full details. Thank you! - Carol H.

Randy H., we're committed to maintaining the highest standards of cleanliness today and every day. If those standards were not met we’d like to speak with you to learn more. If we can help out,please email Care@Enterprise.com with the above comments, your contact telephone number, email address, exact rental location, your reservation or rental agreement numbers, and the full details.- Carol H.

Brenda C., we appreciate when customers tell us about their experiences and we'd like to help you out. Please email care@***.com with the details above, your contact information, our sales office location, and your sales details, VIN, or stock number. Thank you. – Carol H.

PissedConsumer2204656 of Deridder, LA, we understand. Our local offices reserve the right to ask for additional references when you guarantee your rental with a debit card and not a credit card. The reason for this is that a credit card shows that your credit check and background check have been performed and they qualify you for a predetermined line of credit while your debit card does not require the same qualifications. You can review the renter requirements using the link here: http://bit.ly/2B1tbNK If you'd like reach out to us to confirm the location's policies for you,please email the full details and reservation number to Care@Enterprise.com. Thank you! - Carol H.

Thank you for your review, PissedConsumer2223895 of Cleveland, OH. I apologize that our service did not meet your expectations if you can provide a few more details, I would be happy to look into this further for you. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and the details of your experience. We look forward to hearing more soon. –Carol H.

daisy c., I apologize that our service did not meet your expectations we would like to look into this further for you but need some more information. Please send us a detailed email to Care@***.com include the exact location, your contact telephone number, your sales details, VIN, or stock number and any further information regarding your experience with us. - Carol H.