comment to review:

Horrible trying to utilize Warranty 2019 ford fusion

Enterprise Car Sales #2206765
Rachel S Rrw, we'd like to further discuss this with you. Please email care(AT)enterprise[DOT]com with the information above, your contact information, the exact sales office location, VIN, stock number, or make and model, and any other details so we can research this promptly. – Carol H.
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comment to review:

Not happy with transaction

Enterprise Rent A Car #2206763
Isidore B., thank you for your feedback. We'd like to further discuss this with you. Please email care(AT)enterprise[DOT]com with the information above, your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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comment to review:

Being Overbilled and profile because one of the employees has a personal issue with my fiancé

Enterprise Rent A Car #2206748
Daisy M Qli, I apologize that our service did not meet your expectations. We would like to look into this further. Please email Care(AT)Enterprise[DOT]com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. –Carol H.
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comment to review:

DO NOT RENT WITH THEM. STILL CHARGING WITHOUT CONSENT

Enterprise Rent A Car #2200047
Disappointed Q, thank you for your honest review. We'd like to further discuss this with you. Please email care(AT)enterprise[DOT]com with the information above, your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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1 reply
Disappointed Q
#2200061
Thank you very much for your reply. I already send the mail. Please check and confirm received.
comment to review:

No Car!

Enterprise Rent A Car #2199518
Daniel T Aqo, thank you for your feedback. We'd like the chance to address this with you directly. Please email care(AT)enterprise[DOT]com with the information above, your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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comment to review:

Overbilled

Enterprise Rent A Car #2199517
John M Apj, we'd like the chance to address this with you directly. Please email care(AT)enterprise[DOT]com with the information above, your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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comment to review:

We reserved a mini van 3weeks ago and when my husband was walking to the chgo irving park location, the employee already knew they did not have a van for us!!

Enterprise Rent A Car #2199516
Myla M Rqk of Chicago, IL, thank you for your feedback. We'd like the chance to address this with you directly. Please email care(AT)enterprise[DOT]com with the information above, your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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comment to review:

Did not get a response yet

Enterprise Rent A Car #2199507
Joseph M Lwa, please contact your friend or relative who has provided you with their corporate ID to inquire about if the business account is available for use by friends and family. Most corporate accounts require the customer to provide employee id or other proof of identification in order to take advantage of the discount. Take care. - Carol H.
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comment to review:

Lost phone.- june 5, 2022

Enterprise Rent A Car #2193114
daniel e Cem, our offices do their very best to locate left behind items and return them to their rightful owner as quickly as possible. At your convenience, please email care{AT}enterprise(DOT)com with your contact information, reservation or rental agreement number, and the complete details. Thank you. - Carol H.
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comment to review:

This company will threaten you via text

Enterprise Rent A Car #2193111
Jannice Hyg, we would be happy to review this with you directly. At your convenience, please email care(AT)enterprise{DOT}com with your contact information, reservation or rental agreement number, the information above and any additional details. Thank you for your feedback. - Carol H.
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comment to review:

Friendly request to remove holding for Reference Document #2BYWML

Enterprise Holdings #2187222
JESUS, we're happy to look into this with you. Please email care[AT]enterprise[DOT]com with your contact information, the rental agreement or reservation number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

I purchased a lemon under fraudulent basis and no support

Enterprise Car Sales #2187219
Review#358****, we appreciate it when customers tell us about their experiences and would like the chance to discuss this with you directly. Please email care(AT)enterprise{Dot}com with the details above, your contact information, our sales office location, VIN, or stock number, and any additional sales details. Thank you. – Carol H.
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comment to review:

There is still an outstanding issue, and no one will get back to us.

Enterprise Rent A Car #2187207
1-86*-300-three two three nine or by email at CustomerClaimConcern(AT)ehi(DOT)com. Thank you! – Carol
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comment to review:

There is still an outstanding issue, and no one will get back to us.

Enterprise Rent A Car #2187205
Pam J Yum, please have your husband reach out to our Claims team at 1-866-300-3239 or by email at CustomerClaimConcern@ehi.com. Thank you! – Carol H.
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comment to review:

Treated unfairly by enterprise staff

Enterprise Rent A Car #2187204
Bessie J Ygt, we're disappointed to hear about your experience in San Antonio. At your convenience, please email care@enterprise.com with your contact information, reservation or rental agreement number, and the complete details. Thank you for your comments. - Carol H.
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comment to review:

Illegal charge on my bank card

Enterprise Rent A Car #2183115
John B Twa, we appreciate your review. All damage claims are handled by our Damage Recovery Unit. Please contact that team directly at one-eight, six, six-three hundred-three, two, three, nine or by email at CustomerClaimConcern(AT)ehi{DOT}com. Thank you! – Carol H.
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comment to review:

Bad car sold

Enterprise Car Sales #2178244
Basim D Xdj, if you can provide a few additional details we'd like to know more and help out. At your convenience, please email care(AT)enterprise[DOT]com with your full name, contact information, our sales office location, VIN, or stock number, the details above, and any additional information. Thank you. – Carol H.
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comment to review:

Complaining

Enterprise Rent A Car #2178243
Lyman W., we'd like to review this with you directly. At your convenience, please email care(AT)enterprise[DOT]com with your full name, contact information, the reservation or rental agreement number, the exact rental office location. – Carol H.
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comment to review:

Bad service. no compensation or apology, just a rude, insistent employee.

Enterprise Rent A Car #2178236
Eva D Rnq, we're disappointed to hear this and would like to address the level of service you received directly with you. At your convenience, please email care(AT)enterprise[DOT]com with your full name, contact information, the reservation or rental agreement number, the exact rental office location. Thank you. – Carol H.
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comment to review:

This is a direct pay from Allstate and Enterprise is charging me a deposit and is holding my driver's license and my debit forward slash credit cards and will not give them to me along with my cell ph

Enterprise Rent A Car #2178233
PissedConsumer3505568, we'd like to review this with you directly. At your convenience, please email care(AT)enterprise[DOT]com with your full name, contact information, the reservation or rental agreement number, the exact rental office location. – Carol H.
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comment to review:

Poor service

Enterprise Rent A Car #2163325
Anna G Mvf, our pick up & drop off services are provided during normal weekday business hours by the closest local office within ten miles of your address. We ask that you call our location at least 2 hours prior to the beginning of your rental to set up your pick up. If those standards were not met we’d like to speak with you to learn more, please send a detailed email to Care(AT)Enterprise[DOT]com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers. Thank you. - Carol H.
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comment to review:

Created a loyal customer today

Enterprise Car Sales #2162572
Thank you very much for the wonderful review, Chad! Our team is happy to hear that we have gained your complete satisfaction. We’ll see you next time!
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comment to review:

Stranded @ Westchester airport

Enterprise Car Sales #2160586
Stuart P Org, we appreciate when customers tell us about their car buying experiences. This appears to be about the rental car services. Please reach out to our Enterprise Rent A Car customer care team at Care(at)Enterprise[Dot]come with the details above, your contact information, and reservation numbers. Kind regards. - Carol H.
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comment to review:

STAY WELL CLEAR… only after your excess

Enterprise Rent A Car #2160585
Helen B Lqx , please be assured that it is never our intention to disappoint a customer as we strive to provide the best possible services. We recommenced that you contact the team directly at DRU(dot)UK9Z[at]ehi.com or zero-three-four-five-six-zero-four-two-eight-eight-one for further assistance. Kind regards. – Carol H.
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comment to review:

Refund

Enterprise Car Sales #2156663
PissedConsumer341****, we'd like to hear more about your experience with our location. Please email us at Care@***.com with your full name, phone number, VIN, stock number, or make and model vehicle, and any other details you would like to add. Thanks! –Carol H.
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comment to review:

Let down & lied to

Enterprise Rent A Car #2156654
Melissa W Izg, we'd like to speak with you further about this. Please send us a detailed email to Care[AT]Enterprise(DOT)com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers, the information above, and any further information regarding your experience with us. Thank you. - Carol H.
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comment to review:

Customer for life

Enterprise Rent A Car #2156651
Chad O Ryu , thank you for the positive review! We love hearing about experiences like yours and will be sure to pass this along the Hoover team. We hope to see you again soon! - Carol H.
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comment to review:

Went to rent a vehicle after reading that your company accepted debit cars as payment for rentals.this is not true however you have two different explanations on payment plans. please make it clear.

Enterprise Rent A Car #2156574
Stephen M Ihq, thank you for sharing this with us. We're happy to review this with you directly. At your convenience, please email care(AT)enterprise[DOT]com with your full name, contact information, the reservation or rental agreement number, the exact rental office location. – Carol H.
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comment to review:

Bad experience

Enterprise Rent A Car #2156572
sarah c Gzu, thank you for sharing this concern with us and we certainly understand your sentiments. At your convenience, please email care(AT)enterprise[DOT]com with your full name, contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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comment to review:

Report for NON Professional service

Enterprise Rent A Car #2144405
Travis C Qie, thank you for sharing this with us. Please email care[at]enterprise[dot]com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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comment to review:

Phone agent worst customer service ever!

Enterprise Rent A Car #2137730
PissedConsumer3317481, thank you for your feedback. We'd like to speak with you further. Please send us a detailed email to Care[At]Enterprise[Dot]com include the exact rental location, your full name, contact telephone number, your email address, rental agreement or reservation numbers and any further information regarding your experience with us. - Carol H.
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comment to review:

POOR CUSTOMER SERVICE

Enterprise Rent A Car #2133852
Review #3322551, it's never our intention to inconvenience a valued customer. We would like to have the opportunity to look into this with you. Please send us a detailed email to Care[At]Enterprise[Dot]com include the exact rental location, your full name, contact telephone number, your email address, rental agreement or reservation numbers and any further information regarding your experience with us. Kind regards. - Carol H.
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comment to review:

Let me and my family Stranded and Emergency.

Enterprise Rent A Car #2133848
Review #3323203, it's never our intention to inconvenience a valued customer. We would like to have the opportunity to look into this with you. Please send us a detailed email to Care[At]Enterprise[Dot]com include the exact rental location, your full name, contact telephone number, your email address, rental agreement or reservation numbers and any further information regarding your experience with us. Kind regards. - Carol H.
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1 reply
Valisha Mat
#2134745
I'm ready did and never received any respond. Look under my name and you will see all my concern, problem. 813 486**** . Joelhernandezjw@***.com
comment to review:

Customer Service was abysmal.

Enterprise Rent A Car #2128088
Diane S Knf, clean vehicles have always been important to us and we know customer confidence in vehicle cleanliness is even more critical now than ever. If those standards were not met, we’d like to speak with you to learn more. Please email the full details, your name, contact information, the exact rental office location, your rental agreement number to Care[At]Enterprise[Dot]Com at your convenience. Thank you. - Carol H.
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1 reply
Anonymous
#2129315
I would be happy to speak to you.
comment to review:

Haven't heard from this company they refuse to respond.

Enterprise Car Sales #2127676
Carlotta C Fxl, it's never our intention to disappoint a valued customer. We'd like to speak with you further about this. Please email care[AT]Enterprise[DOT]com include the details above, your full name, contact telephone number, email address, and the VIN, stock number, or vehicle details. Kind regards. - Carol H.
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comment to review:

Consumer law violations

Enterprise Car Sales #2119806
Lakeesha D., your feedback is important in maintaining and improving service and satisfaction for all our valued customers. To speak with us further, please email care(AT)Enterprise{DOT}com include the details above, your full name, contact telephone number, email address, and the VIN, stock number, or vehicle details. Kind regards. - Carol H.
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1 reply
Lakeesha D
#2119821
I just sent the email per your request. I sent this email to the dealership manager, who has ignored my request.
comment to review:

Paid my balance for rental last year January 2021 they applied to petty cash account my payment instead of my account can’t get them to connect me to anyone that can help I’ve tried and tried

Enterprise Rent A Car #2116586
Review #3239300, I do apologize for any inconvenience. We'd like the chance to look into this with you. Please email care(at)Enterprise{dot}com with your full name, contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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comment to review:

No response/ Bad Customer Service from Ashley in Dublin Office

Enterprise Car Sales #2115089
Review #321****, we're certainly disappointed to hear this. We always appreciate when customers tell us about their buying experiences however it sounds as if your concern is about our rental office in Dublin, GA. To speak with us further about this rental experience, please email Care(At)Enterprise{Dot}Com with the above information, your full name, email address, telephone number, your reservation or rental agreement numbers. Thank you. - Carol H.
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comment to review:

Risk management

Enterprise Rent A Car #2115088
Lisa D Sao, this team is happy to take a closer look at your rental in order to help provide some answers about your billing details. Please email Care(At)Enterprise{Dot}Com inlcude your full name, contact telephone number, email address, exact rental office location, and your reservation and rental agreement number. Thank you! – Carol H.
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comment to review:

No response/ Bad Customer Service from Ashley in Dublin Office

Enterprise Car Sales #2113825
PissedConsumer321****, thank you for your review. If we can help out, please email Care(At)Enterprise{Dot}com with your contact information, our exact sales office location, VIN, or stock number, the details above, and any additional information. Kind regards. - Carol H.
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comment to review:

Information you asked for

Enterprise Rent A Car #2113550
ShannaMarie M., I do apologize for any inconvenience. We'd like the chance to speak with you directly. Please email care(At)enterprise{Dot}com with your full name, contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

Horrible Service from Ashley / Dublin, Ga Office

Enterprise Car Sales #2109943
Hello, Carolotta C Fxl. We appreciate when customers tell us about their buying experiences, however, it sounds as if your review might be for our rental office. If you'd like to speak directly about your rental expereince, please email care(at)Enterprise{dot}com with the details above, your contact information, exact office location, your reservation or rental agreement numbers and any additional details. Thank you. – Carol H.
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comment to review:

Don’t Rent List

Enterprise Rent A Car #2109308
PissedConsumer3204458, if we can help out, please email care(At)enterprise{Dot}com with your full name, contact telephone number, email address, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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comment to review:

I never got my deposit back

Enterprise Rent A Car #2109307
Philip O Oph, I apologize for any inconvenience. We'd like the chance to address this with you directly. Please email care(At)enterprise{Dot}com with your full name, contact telephone number, email address, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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comment to review:

Don’t Rent List

Enterprise Rent A Car #2109306
PissedConsumer3204425, if we can help out, please email care(At)enterprise{Dot}com with your full name, contact telephone number, email address, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
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comment to review:

Discrimination, malice,zero professionals, smoke screens,lies, took 4 vehicles before I got a legal plated vehicle to drive.

Enterprise Rent A Car #2108902
PissedConsumer3197266 of Seattle, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care(At)Enterprise{Dot}com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. Thank you. - Carol H.
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comment to review:

Great Customer Service

Enterprise Rent A Car #2107483
PissedConsumer3158956, thanks for taking the time to share your great rental experience with us! We'll be sure to pass your appreciation along to Denzil and the team there. See you next time! – Carol H.
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comment to review:

Frustrated

Enterprise Rent A Car #2107067
PissedConsumer3154199, I apologize that our service did not meet your expectations. We would be happy to help put you in touch with management team at that location. To do so, please email Care(At)Enterprise{Dot}com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. –Carol H.
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comment to review:

Colllectionpayment matter

Enterprise Rent A Car #2107066
PissedConsumer3144339, I apologize that our service did not meet your expectations. We would be happy to help put you in touch with management team at that location. To do so, please email Care(At)Enterprise{Dot}com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. –Carol H.
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comment to review:

No refund

Enterprise Car Sales #2097873
Jeremy B Wdy, thank you for your review. If we can help ou, please email Care(At)Enterprise{Dot}com with your contact information, our exact sales office location, VIN, or stock number, the details above, and any additional information. Kind regards. - Carol H.
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