comment to review:

Enterprise:Rude, false advertising, never use them

Enterprise Rent A Car #1798635
PissedConsumer1749823, I assure you it's never our intention to disappoint a valued customer. We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

Do your research

Enterprise Car Sales #1798112
PissedConsumer174**** of Great Neck, NY, we appreciate it when customers tell us about their experiences. If we can help out, please email care@***.com with the details above, your contact information, our sales office location, and your sales details, VIN, or stock number. Thank you. – Carol H.
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comment to review:

Do not purchase from this location!!!

Enterprise Car Sales #1790879
Thank you for bringing this to our attention, Ruth. If you can provide a few additional details we'd like to know more and help out. Please email Care@***.com with your contact information, our sales office location, VIN, or stock number, the details above, and any additional information. Thank you. – Carol H.
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comment to review:

A++ service from a few service managers!

Enterprise Rent A Car #1788628
PissedConsumer1729835, thanks for taking the time to share your experience with us! It's great to hear that Brian, Kevin, and Julian provided you with excellent and empathetic service. We'll be sure to pass this compliment along. See you next time! - Carol H.
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comment to review:

Please check windshield for cracks and that stickers are on car.

Enterprise Car Sales #1787628
PissedConsumer172****, we'd like to hear more about your experience with our Philadelphia Car Sales location. Please email us at Care@***.com with the information above, your full name, phone number, VIN, stock number, or make and model vehicle, and any other details you would like to add. Thanks! –Carol H.
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comment to review:

Use a different rental company

Enterprise Rent A Car #1787161
PissedConsumer1723675, we'd be happy to look into your experience in Tappahannock. Please email care@enterprise.com with your contact information, the rental agreement or reservation number, and all the details so we can research this promptly. Thank you. - Carol H.
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comment to review:

Use a different rental company

Enterprise Rent A Car #1787155
Aeden, we want our service to be the best around and would be happy to address the level of service you received. To do so, please email care@enterprise.com with your contact information, reservation or rental agreement number. Thank you for your comments. - Carol H.
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comment to review:

Do not go to Enterprise Car sales

Enterprise Car Sales #1787136
PissedConsumer172****, thank you for sharing your review. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at Care@***.com with your full name, phone number, VIN, Stock number or make and model vehicle you were looking to buy, and any other details you would like to add. Thanks! - Carol H.
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comment to review:

Buyer Beware!!!

Enterprise Car Sales #1784412
Review #171****, we value your feedback and will gladly pass this along. If you would like to speak with us further about your experience, please email us at Care@***.com with your full name, phone number, exact car sales location, VIN, Stock number or make and model vehicle you were looking to buy, and any other details you would like to add. Thanks! - Carol H.
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comment to review:

If you have to use them, have a backup, unique view of what a reservation is

Enterprise Rent A Car #1784407
FirmPike346, we'd like the chance to turn this around. Please email care@enterprise.com with your contact information, the rental agreement or reservation number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

Help very rude

Enterprise Rent A Car #1784387
We appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email Care@Enterprise.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
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comment to review:

Stay away from this disgusting company!

Enterprise Rent A Car #1777162
CoolStoat, if you can provide a few more details we would like to look into this further for you. Please email care@enterprise.com with your contact information, your claims, reservation or rental agreement number, and the details of your experience. We look forward to hearing from you soon. –Carol H.
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comment to review:

Stop charging fees weeks later without providing a receipt and break down of what this extra fee is for

Enterprise Rent A Car #1777156
PissedConsumer1706104, We have noticed your comments and would like to discuss your experience with us in Middletown in more detail. Please email us at care@enterprise.com with your contact information, reservation or rental agreement number, and any additional details. Thank you. -Carol H.
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comment to review:

Watch out

Enterprise Car Sales #1775468
PissedConsumer170****, we appreciate it when customers tell us about their experiences. If we can help out, please email care@***.com with the details here, your name, contact information, exact sales office location, VIN, stock number, and sales details so we can look into this promptly. Thank you. – Carol H.
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comment to review:

Enterprise car sales not totally honest

Enterprise Car Sales #1775466
IroncladCarolinaDog481, we're dedicated to providing great customer service, and would like to look into this experience for you. Please email Care@***.com with your full name, contact information, our sales office location, VIN, or stock number, the details above, and any additional information. Thank you. – Carol H.
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comment to review:

Overall Poor Customer Service

Enterprise Rent A Car #1773894
TheseBlueWhale545, we would like to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and the full details so we can look into this promptly. Thank you. – Carol H.
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comment to review:

It is an ongoing nightmare

Enterprise Car Sales #1772331
amy8595, thank you for bringing this to our attention. If you can provide a few additional details we'd like to know more and help out. Please email Care@***.com with your contact information, our exact sales office location, VIN, or stock number, the details above, and any additional information. – Carol H.
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comment to review:

Don't be taken by Enterprise

Enterprise Rent A Car #1772326
LuxuriantOtter679, providing great customer service is one of the cornerstones of our company and we'd like the chance to help turn this around. Please email the full details above to care@enterprise.com include your contact information, reservation and rental agreement number, and exact location. Thank you for your feedback! -Carol H.
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comment to review:

Rock chiped/cracked windshield

Enterprise Rent A Car #1772320
Anonymous, your feedback is important in maintaining and improving service and satisfaction for all our valued customers. To speak with us further, please email care@enterprise.com include the complete details, your contact telephone number and email address, and any rental agreement or reservation numbers. Thank you. -Carol H.
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1 reply
Anonymous
#2200248
Dam shame
comment to review:

Rock chiped/cracked windshield

Enterprise Rent A Car #1769560
My thumbs down is not because of the review itself but rather the pissedconsumer has refused to remove, hide, or disguise the mention of our employee's full first and last name.
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comment to review:

WONDERFUL

Enterprise Rent A Car #1768675
TanMole885, thanks for the shout out! It's our goal to provide excellent customer service every time and are delighted to hear about the fantastic service you received from Jeremy. We'll pass your comments on to our Angleton team. See you next time! - Carol H.
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comment to review:

Neglected Tire safety

Enterprise Rent A Car #1766995
PowerfulPademelon216, thank you for bringing your rental vehicle’s condition to our attention. Your safety is truly our top priority and we want to bring your concerns to someone who can better assist you. Please email us at your convenience at Care@Enterprise.com with your contact information, exact rental location, reservation or rental agreement numbers and any additional details. We look forward to hearing from you soon. –Carol H.
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comment to review:

Fraudulent charges on credit card

Enterprise Rent A Car #1766991
KnottyPrawn279, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Texas Regional management and our team at our Plano location. I have asked that they review your concern. Respectfully, Carol
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comment to review:

I Purchased the heated seats packaged for $399.00 in March of 2019 and its Oct 2019-still no refund! Bad business/unprofessional

Enterprise Car Sales #1766951
RebelCuttlefish709, we appreciate it when customers tell us about their experiences and would like the chance to discuss this with you directly. Please email the details here to care@***.com with your contact information, our sales office location, VIN, or stock number, and any additional sales details. Thank you. – Carol H.
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comment to review:

Mad Customer

Enterprise Rent A Car #1764951
LaTonya C., we'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location,your driver's license number, date of birth, and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

What Happened to Customer Service???

Enterprise Rent A Car #1764947
WrithingEdibleFrog119, We appreciate your feedback and assure you it's never our intention to inconvenience a valued customer. Our rental requirements can be found on line using the link here: http://bit.ly/2B1tbNK Our locations require that all renters and additional drivers must be 21 or older, have a valid driver's license and a major or debit credit card in their name. If you'd like us to review your experience further please email care@enterprise.com with the complete details. Thank you. – Carol H.
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comment to review:

Bought a 2018 Fusion Found Issues and the Help I got

Enterprise Car Sales #1762715
Hello, SuperBlackbird695! We thank you for the great review and your business. We're glad to know this process is what you want in a vehicle buying experience. Enjoy your vehicle from Enterprise Car Sales and have a great day! - Carol H.
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comment to review:

Insurance coverage

Enterprise Rent A Car #1762703
ShinySpectacledBear, thank you for bringing this to our attention. We’d would like to look into this further. Please email Care@Enterprise.com with your full name and details of your experience of the situation. - Carol H.
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comment to review:

I just want to letting you know, that just made a customer unhappy

Enterprise Car Sales #1762246
PossibleBoa111, we appreciate it when customers tell us about their experiences and would like the chance to discuss this with you directly. Please email care@***.com with the details above, your contact information, our sales office location, VIN, or stock number, and any additional sales details. Thank you. – Carol H.
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comment to review:

I just want to letting you know, that just made a customer unhappy

Enterprise Car Sales #1762245
PossibleBoa111, we appreciate it when customers tell us about their experiences and would like the chance to discuss this with you directly. Please email care@***.com with the details above, your contact information, our sales office location, VIN, or stock number, and any additional sales details. Thank you. – Carol H.
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comment to review:

Terrible customer service

Enterprise Rent A Car #1760625
BeneficialEel470, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you! - Carol H.
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comment to review:

Disappointed

Enterprise Car Sales #1759800
TanJackRussel521, we appreciate it when customers tell us about their experiences and assure you it's never our intention to inconvenience you. If we can help out, please email Care@***.com with the details here, your contact information, our exact sales office location, and your sales details. Thank you. – Carol H.
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1 reply
Anonymous
#1798417
I have been reading all the comments, and am appalled at the lack of constructive, proactive responses to legitimate complaints your customers are having when buying your cars. Writing repetitive sentences of sympathetic words without any written resolution of the actual issue is truly a shame. I am taking one of my daughter's to one of your dealers this weekend to look at a car she saw online. This is to be her first car, I will be there to make sure she is not one of your apparently very unhappy customers, and if I see any of the blatantly obviously unethical methods of trying to not be upfront and honest just to sell a car, rest assured, it will be pointed out to all. I was hoping she would have a fun experience she has worked hard to have. Your sales people should be thoroughly instructed, in a consistent manner, on the ethics of selling, and you as a company, should be far more upfront about warranties, condition of cars etc. And what on earth is pissed consumer? Did someone back in and make this up or is someone this uneducated in your employ to think this witty.
comment to review:

Excellent Customer Service

Enterprise Car Sales #1759767
Hello, AblazeCrocodile! - Enterprise Car Sales thanks you for the great review and business. We are happy to know this process is what you want in a vehicle buying experience. Enjoy your vehicle and have a great day! - Carol H.
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comment to review:

Reservations are a joke

Enterprise Rent A Car #1759753
ConsiderateBat, we greatly appreciate your feedback. We'd like the chance to address this with you directly. Please email Care@ehi.com with your full name, contact information, the reservation and rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

Got overcharged and can’t even get help. Terrible customer service!!

Enterprise Rent A Car #1759750
UntimelyGalapagosTortoise448, we greatly appreciate your feedback. We'd like the chance to address this with you directly. Please email Care@ehi.com with your full name, contact information, the reservation and rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

Unhappy to happy

Enterprise Truck Rental #1754236
Robert, thank you for the awesome compliment. It's great to hear you received such great service from Corey. I’ll be sure to pass this along to the Gardendale location’s upper management. We look forward to seeing you next time. –Carol H.
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comment to review:

Failure to act

Enterprise Car Sales #1752600
DifficultDiscus745, we're dedicated to providing great customer service, and would like to look into this experience for you. Please email Care@***.com with your contact information, our sales office location, VIN, or stock number, the details above, and any additional information. Thank you. – Carol H.
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comment to review:

Missed led with WARRANTY and how it works

Enterprise Car Sales #1752599
ThirdUmbrellabird963, we appreciate it when customers tell us about their experiences and would like the chance to discuss this with you directly. Please email care@***.com with the details above, your contact information, our sales office location, VIN, or stock number, and any additional sales details. Thank you. – Carol H.
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comment to review:

They don’t pick you up!

Enterprise Rent A Car #1752587
ParchedMole230, It's never our intention to inconvenience a valued customer. We're happy to speak with you further about your experience. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
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comment to review:

Insurance fraud

Enterprise Rent A Car #1752584
PricklyAnatolianShepherdDog821 We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
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comment to review:

1 year old Car with issues

Enterprise Car Sales #1752505
Thank you for bringing this to our attention, PissedConsumer164****. If you can provide a few additional details we'd like to know more and address this with you. Please email Care@***.com with your contact information, our sales office location, VIN, or stock number, the details above, and any additional information. Thank you. – Carol H.
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comment to review:

Horrible Customer Service - Blew the sale

Enterprise Car Sales #1752502
DetailedHamster, Thank you for bringing this to our attention. If you can provide a few additional details we'd like to know more and help address this with you. Please email Care@***.com with your contact information, our sales office location, VIN, or stock number, the details above, and any additional information. Thanks again! – Carol H.
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comment to review:

Bait and Switch for an Exotic Car

Enterprise Rent A Car #1749737
DrainedGoldenLionTamarin, we're so glad to hear our management team was able to address this promptly for you. Thank you for taking the time to let us know about your experience. We look forward to seeing you again soon! - Carol H.
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comment to review:

No car waiting as reserved

Enterprise Rent A Car #1749025
QualifiedPenguin575, We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

Bad experience

Enterprise Rent A Car #1749022
Thank you for your feedback and review. We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
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comment to review:

We were swindled by enterprise

Enterprise Rent A Car #1748998
WhisperingAlaskanMalamute269, We thank you for your honest feedback and we would like to have the opportunity to look into this for you. Please send a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
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comment to review:

Unsatisfied customer.

Enterprise Rent A Car #1746119
Review #1642834, thank you for bringing your rental vehicle’s condition to our attention. Your safety is truly our top priority and we want to bring your concerns to someone who can better assist you. Please send us a detailed email to Care@Enterprise.com with your contact information, exact rental location, reservation or rental agreement numbers and any additional details. We look forward to hearing from you soon. –Carol H.
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comment to review:

Extremely frustrated

Enterprise Rent A Car #1746113
Review #1650294, due to the nature of our business, unforeseen circumstances can sometimes disrupt reservations for instance inclement weather, late returns, and last minute reservations. We try to prepare and plan accordingly but these events are outside of our office's control and can lead to incorrect predictions and no cars. We'd like to get your information so that we can bring this to the attention of our management team in the area. Please email care@enterprise.com with your contact information, your reservation number and the details above. We look forward to hearing from you soon. - Carol H.
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comment to review:

Replaced mirror turns into a 2000.00 complete makeover.

Enterprise Rent A Car #1743707
DependableFennecFox, we appreciate it when customers tell us about their experiences and we recognize how disappointing this was for you. We would like to speak with you further. Please email Care@Enterprise.com with your contact information, exact rental office location, rental contract information and the details here so we can address this situation. Thank you. – Carol H.
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comment to review:

Unsatisfied customer.

Enterprise Rent A Car #1743706
ShutCairnTerrier, we appreciate it when customers tell us about their experiences and we recognize how disappointing this was for you. We would like to speak with you further. Please email Care@Enterprise.com with your contact information, exact rental office location, rental contract information and the details here so we can address this situation. Thank you. – Carol H.
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