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Bad mcdonalds with poor management and cold food in hagerstown maryland

I purchased two combo meals from the McDonald's in hagerstown Maryland inside the pilot travel center at 11:59 am on 9-11-2010 and left McDonald's at 12:07 pm, both were cold when I got home around 12:09 pm and I return to the McDonald's around 12:12 pm to ask for hot food or my money back. The manager refused to do either stating I had been gone 45 Min's and I show him the receipt that show the order was taken at 11:59 am and that now it was 12:14 pm and that I had already been back for 2 minutes,He still refused to refund my money.I ask then for his name and supervisors name and he refused to give me either and I ASK FOR A NUMBER TO CALL and he yell if you want it, go get it yourself on the door. I will never eat again in a McDonald's because of this and I will post this story every where I can. I can not even begin to express how mad I am that I was treated this way! this will also effect the pilot travel center that the McDonald's is in, as I will never use their gas station again as long as this clown of a manager works in the mcdonalds listed above! I wrote to the pilot travel center as well expressing my rage about this clown who calls him self a manager , as he does not only give a bad image to the McDonald's but also the pilot travel center! this man deserves nothing less then to be fired IMO . This is not the way a so call manager should treat a customer! this man needs to be reprimanded or even let go for his unprofessional behaver
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4 comments
#308463

I worked at PTC for a summer. They have no control over those other stores within the center.

They just rent a space.

Pilot is NOT at fault here. Just saying.

#215951

I cant believe the managers treated you like garbadge. I work at mcdonalds the rule is customers are always right.

We get complaints about the food is cold all the time. We normaly say sorry and give them food that is right off the fryier.

Mcdonalds food is prepared before you order.

So the meat is poot into heating cabinets and fries are put under the heat lamp. When I eat at mcdonalds a ask them if they can cook my meal fresh.

#194211

Boooo hoooo. Do you have a microwave? :cry

#190540

i would have microwaved it when i got home... :roll

not that big of a deal

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ID
#198070 Review #198070 is a subjective opinion of poster.
Location
Reston, Virginia
Loss
$12