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Amazon - Credit card issue and close account

Someone used our Citi credit card for 4 purchases on Amazon and Citi canceled that card and is disputing those charges that we did not make. Amazon has locked out our account. And there is one item that we ordered that is not paid for and we would like to pay for it.
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ID
#3126472 Review #3126472 is a subjective opinion of poster.
Loss
$100
Preferred solution
Our account back and not be charged for items we did not order. And pay for the one that we did order