New Reviewer

Charter Communications - HORRIBLE CUSTOMER SERVICE - TIME WARNER CABLE UNDER NEW NAME SPECTRUM

Time Warner cable is now branded Spectrum and owned by Charter Communications - all *** companies along with other US telecoms given regional monopolies. Horrible service and treatment of customers. Cant even check if there are internet outages without a song and dance with these *** They will lie to you about what plans are available and about pricing. Internet providers are required by law to offer low cost options- they HIDE THESE OPTIONS AND LIE ABOUT THEM UNTIL YOU FIGHT TOOTH AND NAIL.

User's recommendation: Avoid where possible.

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ID
#3126446 Review #3126446 is a subjective opinion of poster.
Location
Long Beach, California
Cons
  • Lie about low cost plans
  • Liars and crooks
  • Predatory channel packages
New Reviewer

Spectrum - HORRIBLE CUSTOMER SERVICE

This is Time Warner Cable with a new name and nothing else changed. They are still the same TERRIBLE COMPANY. Its not even possible to check if theres an internet outage with them without being forced to sign in. They have created accounts that are not mine - and out my personal information on them - and then CHARGED ME FOR THESE ACCOUNTS THAT ARE NOT MINE - THEN REPORTED THESE UNPAID ACCOUNTS TO CREDIT AGENCIES AS UNPAID UNDER MY NAME WHEN MY NAME WASNT EVEN ON THE ACCOUNTS. THEY THEN REFUSED TO CORRECT THEIR ERRORS. The only reason this horrible company is still in business is that the government gives them and several other garbage companies like comcast, frontier, att, Verizon regional monopolies for phone and internet.

User's recommendation: GO WITH ANY OTHER SERVICE POSSIBLE.

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ID
#3126414 Review #3126414 is a subjective opinion of poster.
Service
Spectrum Internet Service
Cons
  • Not a customer friendly company
  • Lousy uncaring customer service
  • Poor technical support
Loss
$300
Preferred solution
Apology