Ginny G Pny
map-marker Bluffdale, Utah

Fay Servicing - Misleading Advertising

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During this terrible time of personal & economic loss, one would hope your mortgage servicer would be understanding. At least devise a program for late/missed payments.

Unfortunately I am with Fay Servicing (who recently sold the loan yet GAIN, btw). Called them & looked on website to see if there existed any mortgage assistance that wont penalize homeowners. NOPE! Nothings offered; nothings changed.

You can either choose A payment forebearance, or Loss Mitigation (a nightmare)! Both of which they stated will still reported to credit bureaus!

Not surprised they dont give a *** about what this pandemic has cost us. Theyll get their bailouts & we are left to drown in debt, sorrow, hunger, joblessness, and now added stress of our homes. Thanks for nothing, Fay Servicing.

Dont be surprised if MY response to you is a short sale or deed in lieu. You can take any loss & choke on it like a COVID victim.

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User's recommendation: God help you if you have this servicer.

Ginny G Pny
map-marker Fort Lauderdale, Florida

Bayview Loan Servicing - Update On Bayview Escrow: Inflating Homeowners Insurance Fraud?

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Bayview Loan Servicing - Update On Bayview Escrow:  Inflating Homeowners Insurance Fraud?

Update by Homeowner: Bayview let the insurance lapse and so many days beyond that, the insurance company (State Farm) had to get some waiver. But the best part is yet to come!

I was informed in November our mortgage payment was now to be increased $120! When asked the reason, they said it was because they had performed an escrow analysis. That was a FUBAR I was at a loss to address. I asked why an analysis when one was done in August.

No viable reason, but they added they will be doing another one in December. Meanwhile, I received their statement that now had the insurance included and again, they astounded me. They had insured the home for over THREE times its value! I immediately called State Farm and she did a review, took updated specs of house, and the MOST she came up with to insure was $151,000 (small house).

Bayview (thru State Farm) insured it for $294,000! It is no wonder we cannot clear out our escrow. When I demanded this be addressed and compensation for what I consider insurance fraud, I received a letter stating they could not adjust the coverage as it had been "Bound." Nice, considering they let it lapse and it was "Bound" for only a month! I am calling today, since there will be another insurance billing and no doubt escrow analysis.

I will demand the house to be insured at the appropriate replacement amount. If I am refused, then we have reached the end of the road. The mortgage will increase yet again, and it is as of November MORE than our monthly income. We are disabled and my husband is elderly and terminally ill.

I am trying to obtain employment, but barring a lottery, these games with Bayview will continue as they have with all from BOA through to and including Bayview. As a side note: we were part of the CA lawsuit involving BOA and awarded $1600. Those that were foreclosed on I understand received their settlement checks, but (by then) Greentree, DiTech and now Bayview all refuse to honor this agreement. Greentree said they attached it to the END of the loan.

Why is the fox to be the steward of the chicken house they got fat on? This is OUR SETTLEMENT FUNDS! Anyway, that $1600 has now become a deferred payment at the end of the loan period and must be paid by US! They turned it into a damn balloon payment!

Yet no one addresses it, they get away with ignorance, incompetence, lies and outright fraud. We need an attorney in order to extricate ourselves from this nightmare without it ruining the rest of our lives. We cannot afford most attorneys and those in our area (Triad of NC) will not even return a call. We are, thanks to the 2 years Greentree took to Modify the loan and the end result being a disaster of 'in-house' mortgages, underwater.

Anyone? Group of us? Send legal advise would be great. I have fought for nearly 8 years to keep our home.

It would break me if I lose that last of what I am.

And we lose the last of those basic human needs required for survival: shelter. StopGOP2018@***.com http://twitter.com/StopGOP2018 Please note that although the above contact links indicate otherwise, this is NOT a political matter-yet.

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Loss:
$1500
Cons:
  • Ripoffs
  • Incompetent staff
  • Not allowed to speak to escrow or insurance or managers
Reason of review:
Homeowners Escrow Fraud

Preferred solution: Retroactive compensation for incorrect/fraudulent billing of homeowner insurance amounts

1 comment
Andrea Ahw

Try this:

http://www.naic.org/cipr_topics/topic_insurance_fraud.htm

Ginny G Pny
map-marker Greensboro, North Carolina

Bayview Loan Servicing - Bayview SOS: Modified loan without notification!

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We are going to lapse in Homeowner's as of tomorrow. I received an urgent email from our agent last week that they had not been paid by Bayview for the annual premium. I immediately called Bayview, who informed me that this loan does NOT have Homeowner's in escrow - only property taxes! He then read out his most recent statement as to how payment is disbursed each month. That was August. I read him MY statement I received from June that showed $140 more going into escrow and that covers the homeowners. I had to then fax them the Declaration page, and I added the cancellation notice, the email from State Farm, and their own statement showing the disbursement that includes monies for homeowners. The agent said once that was done, it would be paid.

Of course it did not happen that way. Yesterday State Farm called to say they heard nothing and received nothing. We cannot afford to pay this amount and should not have to. After THREE hours on the phone, being transferred to 4 different departments, they steadfastly remain that the mortgage has only taxes in escrow. I finally stated that BAYVIEW HAS CHANGED THIS MORTGAGE WITHOUT KNOWLEDGE OR PERMISSION. THIS IS A CONTRACT AND AS SUCH YOU HAVE NOW BREACHED A CONTRACT. They could not or would not even get me over to the escrow department! "We don't have those numbers." I gave the agent the number from the back of their own *** monthly statement.

After 3 hours all I got is that they are going to run an "escrow analysis" on this account and I am to call them in 2 days to find out the results. BullShi!! The insurance lapses on that same day and they need to recieve payment today to process in time.

This is the final abuse from BOA-Countrywide-Greentree-Ditech-Bayview. We already won $1680 in the class-action against BOA and Greentree, but they will not allow us to use the proceeds as needed, instead tacking it on the rear of the loan! I find out that for those who HAD already been foreclosed on, they received a check. To me, this action proves it is OUR MONEY and they are literally robbing us of our just retribution.

DiTech threatened to foreclose over $27 last year (See "A Leopard cannot change his spots"), yet here they are holding $1680 of our money. Now with the turnover of servicing to Bayview, suddenly our loan, which was modified in 2014, seems to have mysteriously been modified again. This modification, by the way, by law or provision put down by HAMP demanded that the mortgage have property taxes and insurance placed into escrow. I hated it, fought against it, but was FORCED to do it. Now it seems Bayview can arbitrarily change the terms of a loan.

I say not and will call foul. This is the end of the line, probably the end of our home ownership, but we will not go down without a fight. We are seeing an attorney next week to find out what action can be taken to force them to be accountable. And I will continue to warn others via this forum of the ultimate in corrupt and contemptible practices from these criminals. And that includes all from BOA to Countrywide to Greentree to Ditech to Bayview.

We had this mortgage since 1999 -- We are all honest people on this forum trying to do the right and responsible thing, but we absolutely do not stand a chance against professional finance criminals such as these. Nor do we seem to have an advocate. If ANYONE knows of how to reach an advocate, please respond to me.

To have to move and lose the last shred of basic human needs will be the straw that breaks my neck, but I (we) are so tired of the now 7 years of fighting these miscreants that one tends to be driven to the extreme.

Lastly, I still contend - If WE break terms of a contract - that is considered a breach of contract and therefore renders it null and void. But I wager that is tort law. Banks and finance companies run by their own self-created set of laws. But it is exactly what Bayview has done - broken the terms of a contract and therefore a breach of said contract. It SHOULD be rendered null and void - or some retribution for the homeowner somehow.

www.linkedin.com/in/vsgarner

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Loss:
$2709
Cons:
  • Constant lies
  • Poor service
  • Not allowed to speak to escrow or insurance or managers
Reason of review:
Modification of loan without consent resulting in homeowner's insurance lapse

Preferred solution: Correct Bayview error in dropping homeowner's insurance from escrow. It had ALWAYS been and now insurance has lapsed. They must rectify this error and reinstate insurance.

2 comments
Guest

I had a similar situation. My loan was sold from Wells to Bayview and they have been awful since.

We initially had PMI on our loan but within 3 months of Bayview buying our loan, we received a letter stating that we were below 80% (we knew we were in the general ballpark) LTV so the PMI was being removed. I have NEVER heard of a lender just removing it without the borrower asking, so I called to confirm, multiple times. Each time, I was assured that my loan was below 80% so they removed the PMI. About 16 months later, I received a new letter that I was delinquent nearly 2K.

I immediately called, panicked that there was a problem, and was informed that I had not made any payments toward the PMI (as if I could control that!) and needed to get it resolved asap. I spoke to several different reps and even supervisors but no luck. I filed a complaint with the CFPB and wrote a letter to my state senator and they both sided with Bayview. Two months later, I requested to have the PMI removed because we were at 77% LTV.

Their response? It couldn't be removed until I was below 80% and by their calculations, I was only at 78%. Huh?! Pretty sure 78% is less than 80%.

I argued with them for another 6 months, at which time they HAD to remove it because it was in my loan documents.

They are the absolute worst (and I've worked in mortgages for almost 20 years!)! I would love to hear from anyone that proceeds further, like class action lawsuit...

Guest

Update from homeower: Bayview insisted on running an escrow analysis. Long story short: we were to know results NO LATER by today, as was State Farm, that Bayview will reinstate and pay escrowed premium.

Have not heard from BV yet, but agent at State Farm just send email and text that insurance has been canceled and to call them immediately to discuss options.

There are no options--our mtg payments takes care of that and THAT inflated amount is direct result of addiion of escrow. With no notificarion or warning and Bayview not answerable to regularory bodies (nice financial maneuvering on part of changing servicers)--this is end of line. 7 years of endless stressful battles only to lose, lose, lose. To continue is definition of insanity.

I quit, giving over blood, sweat and tears to these miscreants. They are killing me, affecting my health and I WON'T give them that.

I am walking away---letting it go. Hopefuly w/advice of atty how to do this without causing more financial loss, black marks, and red flags forever denoting my identity. Either way, anything is better than this ***.

Constant financial upheavel, with NEVER knowing or having the security of shelter. They have taken over control of one of basic human needs: shelter. Our HOMES are at the whim of all from BOA down thru Bayview. For them, it is another and new profitable source of profit among a lone line of successors.

I refuse to play their illegal and/or unethical game of musical homes any longer.

We are getting off this mad merry-go-round so that from this day on, WE take control.

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Ginny G Pny
map-marker Stokes County, North Carolina

Greentree Servicing - A Lepoard cannot change its spots

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Well I can see where ours is going. Where you are. We are fighting the escrow, insurance that they had increased "greatly" was totally fraud. I called my agent and she got THAT fixed. Property

taxes went down, so they have yet to explain why payments that have been increased 3x in last 6 months almost by $100. They claimed escrow - a lie.

And their most famous fraud: payments that are improperly posted to "unapplied funds", then Greentree-Ditech HOLDS those funds until they are past due. Account is actually current, but sitting in unapplied funds and we - the mortgage hostages do not know this. That is, until the Certified Letter of Notice of Default comes. Three months we have played this game - with my demanding the payment be posted correctly and do NOT charge me a late fee. The latest is that the account is current (after they were informed AGAIN

to post "unapplied funds" to our mortgage payment). However, between November and December the payments increased AGAIN - by $4. Okay, that makes two payments where I am a total of $8 owed technically to make it current. They state it is $29 I owe. I tell them to do the damn math and tell why the discrepancy! The CSR (a robot) repeatedly states $29. No doubt anything above the $8 are fees and this practice of ripping off for fees is so obvious and old. And I now know for a fact that when *I* send an electronic payment from my bank, it is posted the next day - in "unapplied funds." Like they refuse to honor it. Yet when you make the

payment on the phone (fee charged, of course) the payment is posted correctly. I refuse to pay the fee. As for the first bogus NOD demanding then $80 in late fees for funds in "unapplied", my husband, once in collections, got the representative to admit on the phone "it is all about generating revenue"! That is their job. Generating as much revenue as possible at any cost. That is their job. Period. Just debt collectors at their most ruthless.

There is no 'servicing' of any mortgage going on here. Like I said above, this game of applying Mtg. payments in the wrong account is so old. *** - I busted BOA on that scheme in 2009-****! Have the old spreadsheets to prove it. And HOW did that turn out for them??

The account is current and correctly posted except for their $29 of which they will not tell me what that entails above and beyond the $8 I do owe because of another payment increase unknown to us. "You would not begin foreclosure for $8 would you?", I asked, now

livid. A Certified NOD for an incorrect amount of $29? Really? Yet we have it. And this game is repeated over and over. And they hound you and threaten mercilessly..

And his reply: "Legally they can begin foreclosure." To which I told him "you go on ahead and do what you have to do, and I'll go ahead and contact my State's AG, HUD, Social Media, and my state and federal representatives." End of conversation.

As a PS: Last night, they called at 8:53 p.m. Before she could get our address verified I told her the same I told the rude robot man last week this call constitutes continuous and COMPOUNDING harassment.

Unfortunately, like the gentleman above we cannot afford an attorney to help us sort this mess out. Medical bills have us financially devastated. We cannot sell the house - it is underwater. Any shortfall you know these wolves will hound you with a deficiency judgement.

I just want to get the word out that though the name may have changed (which they routinely do after the lose their class action lawsuits), the practices are the same and they seem to be escalating in ruthlessness.

BOA->Countrywide->Greentree->Ditech...a lepoard does not change its spots.

View full review
Loss:
$1680
Cons:
  • Harrassment
  • Threats
Reason of review:
Repeated Fraud, harassment, misappropriation of funds, refusal to disperse legal settlement funds, harassing phone calls, threatening Notice of Default/Foreclosure at 15 days late, constant phone calls, did I mention fraud and lies?
4 comments
Guest

I may be able to help you! I am a homeowner going through the same thing contact me I will give you the information. I just cannot go into detail online due to my case status.

360-801-****

Ginny G Pny
reply icon Replying to comment of Guest-1086277

thank you, i will

Guest

Please contact me I may be able to help you

360-801-****

Ginny G Pny
reply icon Replying to comment of Guest-1086271

Thank you, i surely will!

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Ginny G Pny
map-marker Greensboro, North Carolina

Greentree Servicing - Greentree is NOT mtg. servicing, they are COLLECTORS!

I either researched this and found this to be true, but memory serves I asked challenged them outright on the phone. I won't rehash what is the same nightmare over and over - and ours is bad because tomorrow I have to see if we qualify for any Foreclosure Program.

According to Greentree (who is NOT in that business), our mortgage terms "cannot be changed. Period." Quote from a C/S supervisor. This after I scheduled a payment with Robert/Michael to be made while I was having a spinal fusion. I even called the payment in early.

Before surgery, he said we will then discuss "hardship options" available to you. I call after surgery and first get the "cannot be changed" witch, then called Michael/Robert in Legal. In short, it was an outright lie - they had NO intentions or "Hardship options" for me. My husband is dying from heart failure and this added stress has him at the end.

Emotionally, after those last phone calls, I can well understand the one headline I saw where Greentree harassed 'someone to death.' Because I have lost all hope and see no future. I am looking again for work after this surgery that had me on disability. Our income is 1/6 what is was.

But Greentree is going to beat me to the punch I fear with foreclosure and where no employer will hire me. There's just nothing left.

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2 comments
Guest

Thanks Dave - I appreciate someone emphasizing enough to comment. You are 100% on target with your comment. It seems they cannot wait to get their hands on your home, and steamroll and harass until you are left holding what is left: nothing.

Guest

Greentree is the absolute worst company to deal with. Extremely rude and greedy and literally will force people into foreclosure. They dont care about hardship or people.

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