Jo-al M

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Verified Reviewer

Amazon - I can't get my account unlocked.

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I can not get my account unlocked. I sent in all the info that's on the *** thing that they say I need to send in.

And now I'll probably have to start a new account. And pay for stupid *** Amazon prime again I've called the number so many times. And got zero *** help. Are you guys just stealing our money now.

Some things I can only find on your stupid *** site. And I dont to have to *** pay Everytime I try to order something that will block my account. Your customer service is *** And the investigation team does not *** help. What the *** are you gonna do to make this right.

Because it feels like a *** scam. Because if I start a new account you still have all my orders on my name. What is the *** point to start a new. Just to charge me again.

I feel like I should be refunded or credited a month or two. Your gonna lose a customer.

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Loss:
$30
Pros:
  • Good itema
Cons:
  • Just get a run around when they lock your account
  • Stuck in revolving door with automated responses

Preferred solution: Let the company propose a solution

User's recommendation: Watch what you order. Because they don't list what can block your account. Or even try to help you unlock it. They have no customer service. Just human robots that say the same thing over and over

Jo-al M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Amazon - I can't sign in my account.

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I can't sign in to an account because they want me to send a document I can't get because it's a prepaid debit card. I can't even start a new account to get some orders in before Christmas. Their system to sign up is so frustrating. And the system for help is even more frustrating. I just want to start an *** account to order some stuff for Christmas. I cant even get help to log into an account. They keep telling me they will have someone contact me. Then I get some email that makes me just start over.
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User's recommendation: If you want help. Have fun trying to get it from Amazon.