New Reviewer

Gas South - Misleading Billing Info

Sent me bills for over a year showing a credit balance. Emails said no payment due - I have a credit balance, and the remittance tab on the bill itself said $0.00 due and I have a credit balance. I called to cancel service because I was moving and lady on the phone said I had a credit balance and they would be mailing me a check in 4 to 6 weeks. THEN - I get the final bill and NOW out of nowhere I suddenly owe $594. How and why and where? Call them and they cannot explain and will refer me to a supervisor to call me. Also told me they would pull the phone call where rep told me I had a credit balance. Nothing yet. Stay away from this company, do not choose them for your provider. They will hit you with bait and switch with their misleading bills for years, and then when you cancel - whammy.
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ID
#1316115 Review #1316115 is a subjective opinion of poster.
Service
Gas South Gas Supply
Cons
  • Deceptive billing and bait and switch tactics
Reason of review
Pricing issue
Loss
$594
Preferred solution
Cancel my balance - make my balance ZERO and send me paid in full notice. I will overlook the credit you owe me if we just come to a zero agreement - you don't pay me, I don't pay you.