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Four Seasons Sunrooms - Shattered Side window

Our sun room side window shattered after only 1 year for no reason. Tried calling four seasons and got no responses after several calls. They do NOT return calls. Poorest Customer service I have ever encountered with any company. Sorry I bought their product. Even the installer does not get back to us in reasonable time. So now after a month+ we are still waiting for the response and replacement of the window, status unknown. Still no response from Four Seasons. POOR lousy service no matter how you look at it. Regret dealing with them. Even the initial installation did NOT go smoothly. One curved window arrived broken and had to be replaced which was a damn sooner done than this now broken window that we have been looking at since June 21st.
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ID
#1312745 Review #1312745 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Cons
  • No response to our problem
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Get a replacement window here STAT!