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Radonna Pjo

A1 Air - Installed an undersized unit

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A1 Air - Installed an undersized unit

I had a unit that was too small installed four years ago - my electric bills went UP after the new system was put in - I stopped having A#1 air service it after they told me it would be up to a week to get an appointment (literally the first other air conditioner company I called after a google search came out the next day) - they informed me that my unit was too small ... I started working on a small claims suit against them then, but unfortunately had some severe health problems that put that on hold ...

I contacted A#1 when I had the unit completely replaced this year and asked for a depreciated refund - eventually I got a manager to call me back who said he would look into my file when he got back to the office - of course 2 weeks later they haven’t called back ...

so it’s off to small claims court we go for the depreciated value of ... you can see in this picture how they taped up the inside duct work to install a furnace that is much too small ...

My new air conditioner (from a different company) is wonderful and my electric bill has dropped $50 despite this being one of the hottest summers on record ...

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After threatening to sue them I got a fairly ok settlement out of them - so the secret to good service with this company seems to be threats