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Fitbit Sense does mot give notifications, no response from customer service

My Fitbit Sense was a gift. I like many features; but one of the most important ones for me -getting notifications- does not stay connected to Bluetooth. This is most important because I have a hearing loss and rely on these notifications. Customer service has been no assistance.

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ID
#3108668 Review #3108668 is a subjective opinion of poster.
Pros
  • I have had other products in the past that i liked
Cons
  • Does not sync
Preferred solution
Let the company propose a solution