New Reviewer

Upstep - Not Custom!! Still can't get my refund!!

Update by user Jul 19, 2018

i know i am never getting my money back even though they keep telling me then have processed my refund

Original review posted by user Jul 18, 2018
They took almost 5 weeks to come and when they did they are just 3 pieces of cheap over the counter insoles/plastic pieces glued together. I immediately tried to ship them back, there is no return address on the website or packaging and NO ONE ever answers the phone. finally I get a ship back address and they send me an email saying they are going to do a refund. that was on July 9th, this is july 19th, still no refund, no one answers the phone and they say they processed it and my credit card company is to blame which is a lie. Don't waste your money, I lost $186 that I know I will never see. such junk
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ID
#1306911 Review #1306911 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Upstep Inserts
Cons
  • Junk and bad customer service
Reason of review
Bad quality
Loss
$186
Preferred solution
Full refund