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Greyhound - Is there a hidden Protection Fee?

My first planned trip with Greyhound was horrible! I had to cancel the trip; but, was never refunded my money. That's ridiculous! I should've been given the courtesy as a first time Greyhound rider to be reimbursed my money. DO NOT RIDE GREYHOUND

User's recommendation: DO NOT RIDE GREYHOUND! IF YOU CANCEL A TRIP THEY WON'T REFUND YOU.

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ID
#3074521 Review #3074521 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$269
Preferred solution
Full refund