Cecilia P Ebx
map-marker Ontario, California

CarMax - Cheap customer service

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CarMax - Cheap customer service
AleI waisted my time today trying to buy a Van. When I got to the Carmax dealer of Ontario I saw the van that I had placed on hold for me to buy it, I walked in with an approval notice and the tires on the van where extremely worn out and the manager on duty refused to replace them. Unbelievable how he would prefer a customer with an approved loan in hand walk out without the car. Poorest service ever.
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Cons:
  • Poor vehicle inspection

Preferred solution: Let the company propose a solution

User's recommendation: Always ask in what condition are the tires before going