New Reviewer

US Bank - Very poor customer service!!!! why list your phone number if no one is going to pick up the call for on line banking or branch locations???

I have tried for days to post a payment on my loan by calling in. For four days now, doesn't matter the time, your hold time is over a 1/2 wait, good bye and please try again. So when I trying calling a branch I get the same recording. HOW DO YOU STAY IN BUISINESS WITH NO CUSTOMER SERVICE? When I addressed this to Amy Dennis at the 7110 Oracle Road location in Tucson, Arizona. She was rude and kept telling me once again to use the number that no one answers. I guess it is time to move my loan if this is what I can expect from US Bank. I will work on moving it out of bank this week.
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ID
#3072524 Review #3072524 is a subjective opinion of poster.
Location
Tucson, Arizona
Preferred solution
Let the company propose a solution