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Best Buy- No Match

I’m writing to convey a situation that was extremely dissatisfying regarding my purchase of a new HP HDX notebook from Best Buy.com. This particular notebook is very new, large (20-inch screen!) and expensive. Best Buy has not been willing to stock them in-store so I made the purchase through their .com service. I’ve never used their .com before, but have made many large electronics purchases in-store, I use my Best Buy credit card and I am a member of Best Buy’s Reward Program. I’ve bought several thousands of dollars of equipment from Best Buy including video and still cameras, TV’s, a surround sound system, a portable DVD player, an automotive cd changer and installation, and numerous smaller items. Here’s my order: HP HDX- $2,999 Extended Warranty- $456 Tax- $215 Total- $3,600 Before I received my purchase I discovered that B&H photo (New York City) had the same model for $2,399; $600 less retail! I called to cancel my Best Buy order, but it was already shipped. When my computer arrived, I took it unopened to my local Best Buy (Orange Park, FL) with the online price from B&H. It is also worth noting that I also printed ads from Circuit City and CompUSA, both local Best Buy competitors and both $300 less for the retail price. I began my attempted price matching with the ad from B&H. I was told that they are not local competitors and as such Best Buy would not match. My final attempt was to show them both the Circuit City and CompUSA ads for a matching of $300 on the retail price. Now the rep.’s story changed to state that Best Buy.com does not price-match. She said it was plainly indicated on my invoice though she was not able to show me this. They absolutely refused to match the price. I had to leave the unopened computer and get a refund. As a final insult, they would not refund my measly $20.00 shipping charge stating that it is not their fault that I do not want to pay so much more for a computer. Luckily I’ve saved quite a lot since B&H can not charge tax and does not offer extended warranty in Florida. Here’s the final tally: Best Buy total: $3,600 B&H: Computer: $2,399 Shipping: $40 Tax: $0 Warranty: $0 Free printer: $0 Free Windows Training DVD: $0 B&H Total: $2,440 Savings: $1,200 plus a $50 rebate, free HP printer and Windows Training DVD I’ve gained a valuable lesson and Best Buy has lost a valuable customer. I’m sharing this story with everyone I can find. Too bad all the people at work consider me the go-to-guy regarding technology. I’ll steer them all away from Best Buy. Jeff Aboumrad Middleburg, FL Jeff@***d-eye.net
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3 comments
#132009

that was sort of dumb "This particular notebook is very new, large (20-inch screen!) and expensive" wow dumb *** most 20 inch laptops are durr

#11128

That's ok Best Buy. Keep making your customers unhappy.

That's the way to stay in business. I told the lower level manager that I would post complaints online. The problem is...

I can't find anything good about this store unless it's from corp. All I have to say is " Enron"

#8514

Cant wait till it breaks and you have no local support :grin

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ID
#107931 Review #107931 is a subjective opinion of poster.
Location
Tallahassee, Florida
Service
Best Buy Shipping Service