New Reviewer

Allbrands Appliance Repair - Incompetent - ALL BRANDS APPLIANCE REPAIR

An group of incompetent folks. Do yourself a favor and stay FAR away. My warranty company sent them out to repair a washer and dryer. 2 weeks later and neither is fixed. They told the warranty company they cannot diagnose. They ordered a part telling me that was the problem. One week later the part was installed (after countless calls to find out when the part was coming in and to schedule the next appt). The tech left. 5 minutes later the washer stopped and dispayed the same error code. He came back, but started guessing at what might be wrong. These are the same folksd that told me the dryer problem was a clogged vent, but after the vent was cleaned the dryer was still not operating properly. The owner never had the decency to return a single call. Apparently he does house calls too, and if he is as incompetent as his techs - I amsure he has his hands full AVOID AT ALL COSTS!!
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ID
#197920 Review #197920 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Allbrands Appliance Repair Repair
Loss
$1500
New Reviewer

American Home Shield - Worthless

My washer and dryer both needed service. Call was placed on 8/27. Today is 9/10 and neither has been repaired. The initial company sent out by AHS was worthless, incompetent and negligent. Their name is ALL BRANDS APPLIANCE REPAIR in JACKSONVILLE, FL. After 2 weeks of nonsense and a part orderd, the washer is still inoperable. Now they want to send another company to see whats wrong and cannot even tell me when this new service will be out! No that I am complaining they are saying I can get my own service but have to wait until Monday the 13th for authorization! No one is able to actually intervene and assess a situation for a solution. Everyone just reads from their script and repeats all the things they CANNOT do to help you. I have just contacted the President's office - Dave Crawford - in Germantown, TN. The nmber is 901-537-****. As I would expect it went to message and I can now wait for a call back, jsut as I am still waiting on a working washer and dryer.
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1 comment
#200050

I hope this gets resoolved. I have had AHS for two years and I truly think it is worth its weight in gold.

Naturally, the warranty is only as good as the contractors they pre-screen.

If I were in your position I would be seriously mad, when all is said and done; your repair and parts and labor etc will still just be the $60 service callright? I hope it makes it worth it to you.

ID
#197919 Review #197919 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$1500
New Reviewer

Allbrands Appliance Repair - All Brands Appliance Service - Incompetent!

All brands was dispatched by my warranty company for service on washer & dryer. Determined the washer needed a new motor control panel. Said it would be ordered the next morning. My warranty company still doesnt have a request for a part authorization 48 hours later. Dryer: Claimed a clogged vent was problem. Didnt fix the problem. Called to speak to owner - but couldnt get to him. left mesage but no call back. 2nd visit claims clogged vent again and they will have warranty company send someoone out to clean. Warranty company has not heard from them. Poorly run comnpany. Poor Customer Service. Avoid al ALL costs.
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ID
#196652 Review #196652 is a subjective opinion of poster.
Location
Washington, District Of Columbia