Carmelo M Kyj

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HotelTonight - Customer service

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I was scrolling through the Hotel Tonight website for price and locations when accidentally booked a hotel in San Juan PR. I called the hotel right away they told me to call the next day. Also called PayPal ,the website and my bank to let them know that it was a booking by mistake requesting a refund. However hotel tonight state that do not honor cancelations. I made this reservation (mistake) on 11/14/2021. for 11/20/2021. I live in NJ. Of course I didn't go to San Juan. They keep sending me sorry about that but no change in the decision. The cost $227.00 Lost.
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Loss:
$227
Pros:
  • Slightly less price
Cons:
  • Unwilling to cancel reservation
  • Refund policy

Preferred solution: Full refund

User's recommendation: Be careful when booking