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Denied a menu item at a Chipotle store

We were denied a menu item at a Chipotle store in the New port Richey, FL. However all the other locations that we visit including the Philadelphia and NYC do serve that item no questions asked. I have sent a complaint note several weeks ago but have not heard back yet.
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Looking for a resolution

#3117019 Review #3117019 is a subjective opinion of poster.
New Port Richey, Florida