This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
This mover, Manual Assembly was over 7 hours late to begin our move. I had to initiate communications (only 2 texts in those 7 hours) to know the status. He said his truck broke, but his lack of customer communications is not good for anyone.This company does NOT...
View full review
View full review
1 comment
#2094730

Hi Carole, we're concerned by the details you shared and definitely want to step in and help with a resolution. Please share more details here: https://help.thumbtack.com/report-a-concern, our Trust and Safety Team will review your case and reach out to you directly, within 2-3 business days.

We'll work to help you and the pro you hired reach a resolution, and determine how our team can step in to help as well. We're sorry to hear about this frustrating experience, we hope to get in touch soon.

ID
#3081679 Review #3081679 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Loss
$900
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Thumbtack - Did not get issue resolved

I haven't talked to anyone who could help resolve my issue with submitting a complaint. I was told someone would call me back-not yet
View full review
1 comment
#2092296

We're sorry to hear about this. We don't have enough information from this platform to locate your account or history, but we'd like to make sure you get the support you're looking for. Please send us a direct message on social media (Instagram, Facebook, Twitter) and we'll be there to help!

ID
#3061215 Review #3061215 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma