Paul S Omj

Deutsche Bank - Lacking in responsability

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Via home banking systems, we sent a SWIFT payment from Deutsche Bank to the Lloyds Group in November 2017, which, for reasons unknown to us, has never arrived. On three separate occasions, the originating bank has initiated a process with the SWIFT systems to return the payment, which, and perhaps not surprisingly, has not succeeded as the position in the receiving bank is that it has never received the funds, yet alone be in a position to return them. Subsequently, and this is the very disappointing and frustrating part, the originating bank has supplied us with documentation for the transaction including list of their outgoing transactions on the date of the payment request and transaction details from EBA Clearing, instructing us that we should investigate and follow up. Something that is extremely difficult to do, having now dedicated many hours to the task, as EBA clearing will not talk with private individuals for a single transaction, and the simply bank maintains that it has no sight of the transaction and therefore no information to go on. Four months later we are in a situation where both the originating and receiving bank are unable to locate the payment and with both essentially telling us to talk to the other. After a massive amount of communication and meetings with Deutsche Bank, it is clear that its approach approach is to wash its wash hands of the problem and that it accepts no responsibility to locate the funds or to solicit a solution with the other transacting parties involved. As such, this particular payment has disappeared to a black hole that neither bank is either capable or prepared to take on board to resolve. As a customer, seemingly there is nothing we can do.
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Reason of review:
Poor customer service

Preferred solution: That the originating bank collaborates with all the parties involved to identify where the transaction has gone in the various banking systems

Paul S Omj

deVere Group - A simple question for deVere

Over the years, I have noticed that they come in waves - Continuous cold contact from people in different European offices in deVere group. Mail, LinkedIn and phone calls in double digit numbers per day.

Persistent contact that does not take notice that that one is simply not interested in their services, nor a long winded discussion as to why.

Such persistence implies that the company's interests are based on a deal and not my personal well being.

Having never once provided my contact details to deVere, having changed phone number to avoid cold calls, and not having ever consented to deVere calling me, I would like to know how one can arrange to have one's contact details definitively removed from the groups numerous databases.

A simple question to which one hopes to receive a simple, timely and concise response.

To head off the standard, one is tired of being told to "tell the person calling to place you on the DNC list". The person calling has zero interest and my interest is to not be on any list in deVere, yet alone an ignored "do not call" list.

deVere Group Reply:
Dear Mr Sheppard,

deVere Group provides expert independent financial advice to clients all over the world and we take pride in offering a high-quality service, so we take all complaints very seriously. We would like to apologise for any inconvenience this may have caused and can confirm that you have been placed on a do not call list to ensure this doesn’t happen again. Should you have any further queries, please do not hesitate to contact us.
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Cons:
  • Persistent calls
Reason of review:
Cold Calling