LLOYD M Ict

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Spencers - Cancelled order and delayed refund

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My order was not fulfilled and,communication during the delay and eventually cancellation was none. We sent several emails to customer service with no response. Several phone calls on hold for hours at a time. Our order was cancelled as advised by customer service agent. At this time our credit card refund was supposed to be refunded 280.78 within 7 to 14 working days. This did not happen. SHOCKER !!!
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Preferred solution: Full refund

User's recommendation: advise to shop we customer service means something