New Reviewer
I have ordered over $25,0000 worth of furniture over the past year and have had HORRIBLE customer service, especially the corporate customer service. One of the corporate customer services representatives, Joe, told me I COULD NOT add to my current order (where the...
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1 comment
#1536656

First, having worked for Restoration Hardware myself, you generally cannot add to an order. Yes, this is all about delivery fees but not just about charging more of them there is a lot that goes in to it.

Sometimes yes we can add to an order, it is however discouraged. Also "My husband shared this egregious event with the President of Restoration Hardware and received NO RESPONSE." Bwa-ha-ha-ha-ha!

ID
#1298812 Review #1298812 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution