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Not getting what i am suppose to get from go365

My name is Jane E Biddix Humana # 4781**** .would like to find out why i did not get all my go365 rewards.I had a mammogram,colorectal sceening,bone density screening,annual wellness exam,plus flu shot.
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I did the same - kept up with screenings, routine doctor appts., some exercise, submitted Nov 15, 2021. I called on Jan 11 to find out where my rewards were and was told that because I didn’t follow up with a phone call before end of year 2021, that I lost out on rewards. Will be looking at another company for Medicare next time.

#3048131 Review #3048131 is a subjective opinion of poster.
Marion, North Carolina
Preferred solution
Let the company propose a solution