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Gravito Retreat Center - Ignoring customer complaint about questionable practises

I did a 3-days-retreat at Gravito Retreat Centre in Pedrógão Grande, Portugal. Miguel Humblet and Shobha Brennan, the owners, collected the money without issuing any receipts and then pretended I did not pay, when in fact, several hundred euro-notes had just been passed to Miguel. There was some other questionable practises that happened during that retreat that I found quite concerning. I brought both of this up with them via email, but did not receive a response to any of my messages. I think therefore that those people's customer service is non-existent, as they have not adressed any of my concerns. As well, their website is filled with glossy pictures of pristine nature all around, but last year, there was a bad fire that destroyed the entire area in a radius of about 20 km. So, they are purposefully misrepresenting what the place is currently looking like.
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ID
#1297664 Review #1297664 is a subjective opinion of poster.
Location
Pedrógão Grande, Leiria
Service
Gravito Retreat Center Customer Care
Cons
  • Not being replied to in my inqueries
  • Getting my concerns ignored
  • Having my money taken with no receipt
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution