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Gyft - Nonexistent Customer Service and Thieves

Gyft - Nonexistent Customer Service and Thieves
I redeemed $150 through Gyft for a gift card with one of their stores (6/25). Tried to use it immediately after purchasing and at checkout I was told there was no balance. I immediately notified Gyft about this issue through their boilerplate email ticketing system. I received a standard response that they got my complaint and would investigate. (see pic) If I had anything else to reply to that email message. I did several times over several days with absolutely no response. I finally found a phone number to call. The 1st time I spoke with a rep, they told me someone would return my call in 24-72 hours. No call back. I called again, they told me it would be escalated and someone would call me back in 3-5 days. Nothing. I called back again, and I was told it would be escalated/prioritized for real this time (because it hadn't been previously) and someone would contact me in 24-48 hours again. Well, as of this writing it's been 72 hours and still not a thing. It's $150 they've stolen from me and refuse to do anything about. I'd like to know my options in how to escalate this further. Clearly trying to resolve this through their joke called "customer service" isn't an option. Further, when I wasn't getting any response from them I called the vendor I tried to use the gift card at. They informed me that the card number I was issued on June 25th had already been redeemed on June 22nd. Upon further discussion, it was not their fault as the transaction would have originated with the e-card issuer which is....GYFT. Anyway, I have used Gyft before without issue. However, this experience and their total lack of true customer service has made it abundantly clear that I will NEVER use them again.
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ID
#1296843 Review #1296843 is a subjective opinion of poster.
Location
Mountain View, California
Cons
  • Inability to respond to customers
  • No recourse for wronged consumers
  • Zero customer service
Reason of review
Poor customer service and order processing issue
Loss
$150
Preferred solution
Full refund