New Reviewer

Palace Premier - They are not letting me cancel my membership and are keeping my huge sum of deposit!

Palace Resort is a total scam!!! They promised us that this is a "vacation coupon" package that we were purchasing and that the service is just above 5 stars. Their customer service stinks. They couldn't help a new consumer understand any of their processes of booking a vacation. When my husband and I decided that we wanted to cancel our membership after only 2 weeks, they ignored our request(s) and are refusing to give us back our hard earned money ($12,000.00). We have not used any of their free vacations and they told us we could cancel at any time...all lies! PLEASE TAKE THIS AS A WARNING TO ALL THOSE WHO TRAVEL TO MEXICO AND NOT GET SCAMMED BY THEM!!!!!!!
View full review
1 comment

In defense of the Palace Resorts... I bought the membership in 1999 and have been enjoying my vacations there each year since.

Not all who have bought are unhappy as this person.

The hotels, service, food and entertainment is wonderful. That is why we return year after year.

#195359 Review #195359 is a subjective opinion of poster.
Auburn, Indiana