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Regal Cinemas - Management

Went to see no time to die. The theater was feeling cold. Spent $30 and two hours freezing because I did not want to miss any of the movie. Complained to the manager when we left the theater and he said he would refund money and asked for the tickets. My husband stated he had just thrown them away. The manager then told him he could not refund without the tickets. The manager said they would not go retrieve the tickets from the trash and my husband and him had some loud words exchanged. The manager then said he was calling the cops while the manager hid in the back. The cops arrived and told us the manager had said my husband had tried to jump the counter, which was completely untrue. There are seven camera in front of the counter they could look at the tapes and see this was not true. The manager is just racist and wanted the cops to arrest my husband so he made up lies. We were escorted off the property with no refund, so I guess in a way the manger got what he wanted. Worst movie theater and management. That guy should not be dealing with the public

User's recommendation: Don’t go to this theater.

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ID
#3033310 Review #3033310 is a subjective opinion of poster.
Location
Frederick, Maryland
Loss
$35
Preferred solution
Full refund