Wendy Jacobo

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| map-marker Palmdale, California

Finance of America Home Improvement - It is difficult to try to get through to someone to do a pay off amount. Rates are super high and the stated agreements at the beginning of loanhave been modified without my knowledge. False claims

Noticed olían period extended beyond what was agreed on contract. Trying to get a hold to discuss this and non of the Hero program numbers work. Just get rerouted to a pop or tal.con which is not useful in solving problems. It has been quite difficult to get anyone on the phone to respond to inquiries. Hero is now under another company umbrella and no one could answer any of my concerns. I am ready to pay off my loan but I need to know why after 4 years of paying into it only 5000 has been paid off when in my state taxes they have always taken more than 3300. I have paid into it over double the amount and yet it doesnt reflect on my balance.
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Preferred solution: Discuss what has been already paid and pay off amounts

User's recommendation: Do not get these loans. Save up money then do your project.