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Thumbtack - Hard to get a hold of
Original review updated by user Nov 02, 2021
Im a pro. And I have been trying to get a hold of someone ALL DAY regarding a preload charge that I didnt authorize. The system keeps asking me to either follow a refund process (which did not apply to this type of credit) or write an email to them. Which I did but I...
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Thank you for sharing an update, and for working with our team through these concerns. With in-product purchases, pros are notified that these prepaid packages are non-refundable and asked to confirm before moving forward. We hope you'll utilize that balance for new leads, we're happy to help with your profile to ensure you're set up for success and that you'll win jobs.

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#3032142 Review #3032142 is a subjective opinion of poster.
  • Convenient way of finding customers
  • Too many payments
  • Hard to get help from a live customer service
Preferred solution
Full refund