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Epson - Tech support sucks

I had a few (I still do) some problems with scanning pictures into my computer. Getting errors and some pounding noise when scanning. I called tech support and she did not have a clue. I could tell she was only reading something. She kept telling me to wait as her computer was loading. I waited for an hour for someone to answer and I had to get her. We never really got to my problem when she hung up. I replaced an old epson scanner becuause of the ad for photos and this one is really bad and it cost more than my old one.
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#3022182 Review #3022182 is a subjective opinion of poster.
North Ridgeville, Ohio