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Murray 18v 5Ah battery

I am struggling to contact anyone in the UK from Murray. Bought a battery lawnmower last year through amazon. The batteries don't appear to be charging (show as fully charged) but in the lawnmower show as almost dead. The product was bought june'20, amazon don't have the batteries in stock and suggested I contact Murray directly (they are still under warrenty). Completed the details on Murray website but nobody has come back to me
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#3047887 Review #3047887 is a subjective opinion of poster.