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Fazolis - Horrible food.

Mt Vernon, IL Ordered baked spaghetti. I have had it at least 100 times. This time there was liquid cheese (white) and tomato sauce. Nothing baked like the other times Ive eaten it. The manager, Derrick James, said my entree was exactly like all the other baked spaghettis. Wrong. I told him I would take a refund since he could not ID the problem. ALso. Almost nobody wearing masks to enter the restaurant despite state requirements. Manager sarcastically said he is not the police.

User's recommendation: Horrible customer service.

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Fazolis is very low quality "Italian" food. You have to have lowered expectations. Give your money to a locally owned mom n pop type place.


Sounds to me like you were giving attitude.


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#3016923 Review #3016923 is a subjective opinion of poster.
Mount Vernon, Illinois
  • Good place for our autistic son
  • Manager indifference
Preferred solution
Let the company propose a solution