New Reviewer

Fazolis - Horrible food.

Mt Vernon, IL Ordered baked spaghetti. I have had it at least 100 times. This time there was liquid cheese (white) and tomato sauce. Nothing baked like the other times Ive eaten it. The manager, Derrick James, said my entree was exactly like all the other baked spaghettis. Wrong. I told him I would take a refund since he could not ID the problem. ALso. Almost nobody wearing masks to enter the restaurant despite state requirements. Manager sarcastically said he is not the police.

User's recommendation: Horrible customer service.

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3 comments
#2091302

Fazolis is very low quality "Italian" food. You have to have lowered expectations. Give your money to a locally owned mom n pop type place.

#2091198

Sounds to me like you were giving attitude.

#2091165

We don't monitor complaints from Pissedconsumer.com. Please visit https://fazolis.com/contact and select 'Rate Your Experience' then you can find your location and leave a review for the restaurant you visited. This will make sure it is handled by the correct location and your review gets the attention it deserves.

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ID
#3016923 Review #3016923 is a subjective opinion of poster.
Location
Mount Vernon, Illinois
Pros
  • Good place for our autistic son
Cons
  • Manager indifference
Preferred solution
Let the company propose a solution