steve w Aup

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| map-marker Pompano Beach, Florida

Skagen - Atrocious Customer Service

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I returned my Ska gen watch for repair under warranty for the second time on August 26, 2020. After two weeks I called and was told it wars received in Dallas. On September 22 I called to inquire and was informed it was received at the warehouse but not logged in for service. On September 22 I called and stated the supervisor contacted the warehouse. That supervisor, Edgar told me he would call me back but never did. Due to previous problems with Skagen I have notated each and every call and name. I called again on 9/23 and after waiting on hold for 45 minutes I was told the watch was lost and I would be issued a credit. This was not done. I called again on 9/23 and was told the watch was shipped from the WAREHOUSE WITH TICKET NUMBER 555**** and would be delivered in 5-7 business days. I called again on 10/28 three times and put on hold. I finally spoke to Fran and then Ijaz. I was told the watch was out of stock but I had not been notified . This was ticket # 571**** and style SKW6006. I called on 11-4 and spoke to Alzin after 25 minutes on hold. I was informed the ticket was closed but again I was not contacted. I was told I would be sent an email. No email came. On 11-4 I spoke to Azz____. I explained everything again and he promised to call me back after reviewing the notes. He did not call back.I called on 11-5 and spoke to Darck. He told me the order was not processed and gave me a case number of RP538122US. He promised three times he would call me back but did not.On 11-7 I called and spoke to Shaheen at 2:38PM. He promised to submit the order but said it would take 5-7 days for me to know if it was successful and told me to call back again. EVERY TIME I WAS PROMISED A CALL BACK I DID NOT RECEIVE A CALL. TWO TIMES I WAS PROMISED AN EMAIL IT DID NOT COME. The last ticket # was 578****. Why is it taking over two months for me to receive the promised watches? I have read very bad reviews of Skagen customer service and if I do not hear back in two business days I will submit this review as well to social media. So far, nothing I have been told is true. I will like likewise join others in submitting a review to the Better Business Bureau, Facebook, Pissed Consumer, Elliott Advocacy and other sites. I prefer to have my issue resolved in a timely manner but will have no recourse if I do not hear backSkagen
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User's recommendation: Do not buy a Fossil or Skagen watch

steve w Aup

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ADT - POOR SERVICE

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i LIVE IN A condo and our condo association has a contract with ADT for service which is paid for through our dues. I called to ADT to activate service. I called five times and transferred to the wrong departments.Do Not Use ADTD The contract for service was with Protect One but bought by ADT. Promised callbacks have not been received
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Cons:
  • Poor customer service

Preferred solution: Let the company propose a solution

User's recommendation: Do Not Use ADT if you want good customer service and problem solving

1 comment
ADT

Hello. We are so sorry for this frustrating experience!

Please email us at AlwaysThere@adt.com with your phone number, address, and copy of your complaint so we can assist further.

Thank you. -Andrew

steve w Aup

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Microsoft - Untruths BROKEN PROMISES

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aintFollow-up-up to previous two reviews.
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Cons:
  • Customer support

User's recommendation: Microsoft does not support consumers

steve w Aup

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Verified Reviewer

Microsoft - Poor service

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Microsoft wiped the proggrams from my computer, including Word. I have spent 15 hours with multiple people to have it restored and all I received is an attempt to sell me programs I do not WANT.

i SPOKEN TO 12 PEOPLE over the course of three days. No one can fix my problem and restore my program. Directions I was sent from Microsoft do not work. I have to repeat myself multiple times, including to the same person because they will not read the case number file and keep reading from a script that does not help.

I have emailed the CEO, filed complaints and nothing works. I should not have to pay for something that was installed on my computer and then wiped clean by Microsoft.

The insolence of the representatives is insulting and we are unable to understand one another due to language difficulties. I have tried for hours to speak to someone at the corporate office to no avail.

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Loss:
$300
Pros:
  • Good products when they work
Cons:
  • Having to repeat the same information will not read case number
  • Ability to understand
  • Untruthfulness

Preferred solution: Let the company propose a solution

steve w Aup

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UPS - Horrible and Unreliable and Untruthful Service

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My spouses life sustaining oncology medication is now five days late being delivered by UPS. I have spent over 30 hours trying to track the package and have been told lies AT LEAST 9 TIMES by UPS representatives. The email given to contact corporate on their website is not valid. I have called 21 times and no one can provide the corporate phone or FAX number. This is the third time this has occurred with the same results. I have asked the manufacturer of the medication to send it any other way with no luck. Six times customer service said someone would call me back but no call backs. They tell me there is no emergency number for UPS to contact after 5:00PM. A signature is required but they are not coming to my condo to deliver and instead leave a note that no one was available to receive the package. I was told "management" said they could not use the elevator but management denies ever saying that understands the critical nature of receiving this life sustaining medication. I do not know how to solve this problem since each of the three times it occurred I tried everything in my power to assure it would not happen again. Who is responsible if my spouse dies due to the medication not having been received but in the possession of UPS? Can I contact a licensing agency for UPS?
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Loss:
$10000
Cons:
  • Unreliable and untruthful service

Preferred solution: Let the company propose a solution

User's recommendation: Do not use UPS

steve w Aup

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UPS - Delay of critical medication

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This is the THIRD time my husbands critical and life sustaining medication was not delivered as promised. UPS has delayed delivery twice.

He has no more medication. It is not available in retail pharmacies because it costs $330 a pill and is to treat a rare disease so it is shipped directly from the manufacturer when there is a 3 day supply remaining. This caused critical problems previously when it was "lost" and could not be tracked, I complained to corporate headquarters on both occasions but apparently nothing has changed. This is corporate irresponsibilty.

There may be a hurricane on the horizon here in Florida but the weather is beautiful now.

They moved the delivery from today until Monday (3 days later.) The excuse I was given was they did not have the code for security but UPS delivers here six days a week with regularity. This particular distribution center has been problematic for years but corporate UPS appears to have done nothing to improve the horrible service

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Cons:
  • Lost packages and significant delays
  • Terrible business nondelivery and bad complaint resolution
  • Poor service

Preferred solution: Let the company propose a solution

User's recommendation: Use FedEx or the USPS. They are far more reliable

steve w Aup

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PayPal - Abomdible customer service

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Messages not responded to in 36 hours. Promise made to supervisor to get a call back at 10:30PM. I waited until 12:00AM and no call. No CALL after 24 hours. When connected to a representative responses are "canned" and do not address the problem. Over 30 hours passed now and no responde to multiple messages. When a rep says connected they never come online to respond. I have used PayPal for over twenty years with no problems. What happened? No company should remain in service with such horrendous customer service. I have been trying to resolve my problem for three days now without success.
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Preferred solution: Let the company propose a solution

User's recommendation: DO NOT USE

steve w Aup

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Verified Reviewer
| map-marker Pompano Beach, Florida

PayPal - Abomdible customer servic

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I spoke to a supervisor in customer service, Ivan, yesterday who swore to me that a supervisor would call me at 10:30PM. I waited until 12:30am and no call. I sent multiple messages to the service center that evening and no response 24 hours later in spite of saying someone from there was connected. I have been working on my problem with PayPal for three days and no resolution or adequate response. When messages are answered they are "canned" responses that do not address the problem. When asked to speak to a supervisor the request was denied 95% of the time. Only once did an agent refer me but his promise was unfulfilled.
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User's recommendation: pAYPAL IS FINE UNTIL YOU HAVE A PROBLEM. pROBLEMS ARE NOT RESOLVED

steve w Aup

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PayPal - Horrible service

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I spent 90 minutes yesterday with PayPal to send money. I was disconnected three times from the message service. I told the recipient what PayPal told me. He contacted PayPal and did what was requested. I can still not send money. I have tried for an hour today to contact PayPal to no avail. Phones are not working and I can not have an interactive message with their service. This is the only way the issue CAN BE RESOLVED. I have sent and received payments for over 20 years with PayPal. What has happened with this company?D
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Cons:
  • Poor customer support

Preferred solution: Fix the problem so I can send money to the recipient

User's recommendation: Do not use this service. There are many competitors

steve w Aup

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Comcast - Totally unreliable service and billing errors every month for the past six months

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I recently moved to a new home. I retained my existing home. When I moved the service was ended at my old home in spite of the fact I am still paying through my homeowners association on a quarterly basis. Approximately six months now I am paying for a service not received. When I called Comcast I was informed I can not have service at two addresses. So I am paying for service at two addresses. Comcast has refused to address this issue by issuing a credit or reconnecting internet services at this address. Additionally, COMCAST accidentally disconnected service at my new location as well in spite of the fact I am paying for these services. When it was reconnected I was charged $70 for a technician charge. I called twice and both times was told I would receive a credit but it was not done. On the third call I got a supervisor who assured me the credit would be applied. Where is the quality control with this company. Comcast has had to come to both of my houses an average of once a month because of service issues. I was not supposed to pay for these service call per the Comcast representative but I am billed nonetheless. I have a huge complaint file with the corporate office but the service does not improve.
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Cons:
  • Unreliable service and billing service
Reason of review:
Problems with payment