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Skagen - Atrocious Customer Service

I returned my Ska gen watch for repair under warranty for the second time on August 26, 2020. After two weeks I called and was told it wars received in Dallas. On September 22 I called to inquire and was informed it was received at the warehouse but not logged in for service. On September 22 I called and stated the supervisor contacted the warehouse. That supervisor, Edgar told me he would call me back but never did. Due to previous problems with Skagen I have notated each and every call and name. I called again on 9/23 and after waiting on hold for 45 minutes I was told the watch was lost and I would be issued a credit. This was not done. I called again on 9/23 and was told the watch was shipped from the WAREHOUSE WITH TICKET NUMBER 555**** and would be delivered in 5-7 business days. I called again on 10/28 three times and put on hold. I finally spoke to Fran and then Ijaz. I was told the watch was out of stock but I had not been notified . This was ticket # 571**** and style SKW6006. I called on 11-4 and spoke to Alzin after 25 minutes on hold. I was informed the ticket was closed but again I was not contacted. I was told I would be sent an email. No email came. On 11-4 I spoke to Azz____. I explained everything again and he promised to call me back after reviewing the notes. He did not call back.I called on 11-5 and spoke to Darck. He told me the order was not processed and gave me a case number of RP538122US. He promised three times he would call me back but did not.On 11-7 I called and spoke to Shaheen at 2:38PM. He promised to submit the order but said it would take 5-7 days for me to know if it was successful and told me to call back again. EVERY TIME I WAS PROMISED A CALL BACK I DID NOT RECEIVE A CALL. TWO TIMES I WAS PROMISED AN EMAIL IT DID NOT COME. The last ticket # was 578****. Why is it taking over two months for me to receive the promised watches? I have read very bad reviews of Skagen customer service and if I do not hear back in two business days I will submit this review as well to social media. So far, nothing I have been told is true. I will like likewise join others in submitting a review to the Better Business Bureau, Facebook, Pissed Consumer, Elliott Advocacy and other sites. I prefer to have my issue resolved in a timely manner but will have no recourse if I do not hear backSkagen

User's recommendation: Do not buy a Fossil or Skagen watch.

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ID
#2270821 Review #2270821 is a subjective opinion of poster.
Location
Pompano Beach, Florida

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ADT - POOR SERVICE

i LIVE IN A condo and our condo association has a contract with ADT for service which is paid for through our dues. I called to ADT to activate service. I called five times and transferred to the wrong departments.Do Not Use ADTD The contract for service was with Protect One but bought by ADT. Promised callbacks have not been received

User's recommendation: Do Not Use ADT if you want good customer service and problem solving.

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1 comment
#1910720

Hello. We are so sorry for this frustrating experience!

Please email us at AlwaysThere@adt.com with your phone number, address, and copy of your complaint so we can assist further.

Thank you. -Andrew

ID
#2114898 Review #2114898 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

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Microsoft - Untruths BROKEN PROMISES

aintFollow-up-up to previous two reviews.

User's recommendation: Microsoft does not support consumers.

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ID
#2102054 Review #2102054 is a subjective opinion of poster.
Cons
  • Customer support

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Microsoft - Poor service

Microsoft wiped the proggrams from my computer, including Word. I have spent 15 hours with multiple people to have it restored and all I received is an attempt to sell me programs I do not WANT. i SPOKEN TO 12 PEOPLE over the course of three days. No one can fix my...
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ID
#2096217 Review #2096217 is a subjective opinion of poster.
Pros
  • Good products when they work
Cons
  • Ability to understand
  • Having to repeat the same information will not read case number
  • Untruthfulness
Loss
$300
Preferred solution
Let the company propose a solution

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UPS - Horrible and Unreliable and Untruthful Service