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Skagen - Atrocious Customer Service

I returned my Ska gen watch for repair under warranty for the second time on August 26, 2020. After two weeks I called and was told it wars received in Dallas. On September 22 I called to inquire and was informed it was received at the warehouse but not logged in for service. On September 22 I called and stated the supervisor contacted the warehouse. That supervisor, Edgar told me he would call me back but never did. Due to previous problems with Skagen I have notated each and every call and name. I called again on 9/23 and after waiting on hold for 45 minutes I was told the watch was lost and I would be issued a credit. This was not done. I called again on 9/23 and was told the watch was shipped from the WAREHOUSE WITH TICKET NUMBER 555**** and would be delivered in 5-7 business days. I called again on 10/28 three times and put on hold. I finally spoke to Fran and then Ijaz. I was told the watch was out of stock but I had not been notified . This was ticket # 571**** and style SKW6006. I called on 11-4 and spoke to Alzin after 25 minutes on hold. I was informed the ticket was closed but again I was not contacted. I was told I would be sent an email. No email came. On 11-4 I spoke to Azz____. I explained everything again and he promised to call me back after reviewing the notes. He did not call back.I called on 11-5 and spoke to Darck. He told me the order was not processed and gave me a case number of RP538122US. He promised three times he would call me back but did not.On 11-7 I called and spoke to Shaheen at 2:38PM. He promised to submit the order but said it would take 5-7 days for me to know if it was successful and told me to call back again. EVERY TIME I WAS PROMISED A CALL BACK I DID NOT RECEIVE A CALL. TWO TIMES I WAS PROMISED AN EMAIL IT DID NOT COME. The last ticket # was 578****. Why is it taking over two months for me to receive the promised watches? I have read very bad reviews of Skagen customer service and if I do not hear back in two business days I will submit this review as well to social media. So far, nothing I have been told is true. I will like likewise join others in submitting a review to the Better Business Bureau, Facebook, Pissed Consumer, Elliott Advocacy and other sites. I prefer to have my issue resolved in a timely manner but will have no recourse if I do not hear backSkagen

User's recommendation: Do not buy a Fossil or Skagen watch.

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ID
#2270821 Review #2270821 is a subjective opinion of poster.
Location
Pompano Beach, Florida

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ADT - POOR SERVICE

i LIVE IN A condo and our condo association has a contract with ADT for service which is paid for through our dues. I called to ADT to activate service. I called five times and transferred to the wrong departments.Do Not Use ADTD The contract for service was with Protect One but bought by ADT. Promised callbacks have not been received

User's recommendation: Do Not Use ADT if you want good customer service and problem solving.

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1 comment
#1910720

Hello. We are so sorry for this frustrating experience!

Please email us at AlwaysThere@adt.com with your phone number, address, and copy of your complaint so we can assist further.

Thank you. -Andrew

ID
#2114898 Review #2114898 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

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Microsoft - Untruths BROKEN PROMISES

aintFollow-up-up to previous two reviews.

User's recommendation: Microsoft does not support consumers.

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ID
#2102054 Review #2102054 is a subjective opinion of poster.
Service
Microsoft Customer Care
Cons
  • Customer support

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Microsoft wiped the proggrams from my computer, including Word. I have spent 15 hours with multiple people to have it restored and all I received is an attempt to sell me programs I do not WANT. i SPOKEN TO 12 PEOPLE over the course of three days. No one can fix my...
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ID
#2096217 Review #2096217 is a subjective opinion of poster.
Service
Microsoft Technical Support
Pros
  • Good products when they work
Cons
  • Poor customer services
  • Untruthfulness
  • Ability to understand
Loss
$300
Preferred solution
Let the company propose a solution

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My spouses life sustaining oncology medication is now five days late being delivered by UPS. I have spent over 30 hours trying to track the package and have been told lies AT LEAST 9 TIMES by UPS representatives. The email given to contact corporate on their website is...
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ID
#2095935 Review #2095935 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Unreliable and untruthful service
Loss
$10000
Preferred solution
Let the company propose a solution

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This is the THIRD time my husbands critical and life sustaining medication was not delivered as promised. UPS has delayed delivery twice. He has no more medication. It is not available in retail pharmacies because it costs $330 a pill and is to treat a rare disease so...
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ID
#2091712 Review #2091712 is a subjective opinion of poster.
Cons
  • Lost packages and significant delays
  • Terrible business nondelivery and bad complaint resolution
  • Poor service
Preferred solution
Let the company propose a solution

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PayPal - Abomdible customer service

Messages not responded to in 36 hours. Promise made to supervisor to get a call back at 10:30PM. I waited until 12:00AM and no call. No CALL after 24 hours. When connected to a representative responses are "canned" and do not address the problem. Over 30 hours passed now and no responde to multiple messages. When a rep says connected they never come online to respond. I have used PayPal for over twenty years with no problems. What happened? No company should remain in service with such horrendous customer service. I have been trying to resolve my problem for three days now without success.

User's recommendation: DO NOT USE.

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ID
#2048891 Review #2048891 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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PayPal - Abomdible customer servic

I spoke to a supervisor in customer service, Ivan, yesterday who swore to me that a supervisor would call me at 10:30PM. I waited until 12:30am and no call. I sent multiple messages to the service center that evening and no response 24 hours later in spite of saying someone from there was connected. I have been working on my problem with PayPal for three days and no resolution or adequate response. When messages are answered they are "canned" responses that do not address the problem. When asked to speak to a supervisor the request was denied 95% of the time. Only once did an agent refer me but his promise was unfulfilled.

User's recommendation: pAYPAL IS FINE UNTIL YOU HAVE A PROBLEM. pROBLEMS ARE NOT RESOLVED.

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ID
#2048853 Review #2048853 is a subjective opinion of poster.
Location
Pompano Beach, Florida

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PayPal - Horrible service

I spent 90 minutes yesterday with PayPal to send money. I was disconnected three times from the message service. I told the recipient what PayPal told me. He contacted PayPal and did what was requested. I can still not send money. I have tried for an hour today to contact PayPal to no avail. Phones are not working and I can not have an interactive message with their service. This is the only way the issue CAN BE RESOLVED. I have sent and received payments for over 20 years with PayPal. What has happened with this company?D

User's recommendation: Do not use this service. There are many competitors.

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ID
#2046555 Review #2046555 is a subjective opinion of poster.
Cons
  • Poor customer support
Preferred solution
Fix the problem so I can send money to the recipient

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Comcast - Totally unreliable service and billing errors every month for the past six months

I recently moved to a new home. I retained my existing home. When I moved the service was ended at my old home in spite of the fact I am still paying through my homeowners association on a quarterly basis. Approximately six months now I am paying for a service not received. When I called Comcast I was informed I can not have service at two addresses. So I am paying for service at two addresses. Comcast has refused to address this issue by issuing a credit or reconnecting internet services at this address. Additionally, COMCAST accidentally disconnected service at my new location as well in spite of the fact I am paying for these services. When it was reconnected I was charged $70 for a technician charge. I called twice and both times was told I would receive a credit but it was not done. On the third call I got a supervisor who assured me the credit would be applied. Where is the quality control with this company. Comcast has had to come to both of my houses an average of once a month because of service issues. I was not supposed to pay for these service call per the Comcast representative but I am billed nonetheless. I have a huge complaint file with the corporate office but the service does not improve.
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ID
#1668120 Review #1668120 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Comcast Bundle
Cons
  • Unreliable service and billing service
Reason of review
Problems with payment