Martin R Fxt

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Sears is dragging its feet replacing a refrigerator under warranty

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I bought a Kenmore refrigerator on December 26, 2020, from Amazon Seller... Alphaben. the refrigerator quit working on 9/20/2021, I made a call to Sears appliance. The service tech came out and said it was defective and had to be replaced. I called the warranty people and have had no results from them, they keep saying they cannot authorize a replacement until Customer Solutions approves it, I call yesterday and talked with customer solutions, now they are saying that someone else has to make the determination on when and how it will be replaced. I have not had a refrigerator since 9/20/2021, this is outrageous, I am getting nothing but being jerked around while trying to get you all to replace the refrigerator under warranty (the Case # is 728****). The seller said in an Amazon message from him that they would do nothing to assist me to get a replacement, it was not their problem or responsibility. It was between me and Sears warranty. My only option is to file a complaint with the Federal Trade Commission, the Attorney's General Office of Consumer Affairs, and the BBB. If I have no solution by Monday, November 1, I will file a complaint with all three offices. This nonsense needs to stop.
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Loss:
$50
Cons:
  • No one could help
  • No one willing to help me at the customer service level

Preferred solution: Replace the refrigerator that was defective under warranty.

User's recommendation: Do not buy any Kenmore appliance and nothing from Amazon seller Alphaben