Alice O Yfa

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ShopRite - DIFFICULTIES WITH WEBSITE

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SUBJECT: Web Site Operation Dear Customer Service: Ive ordered groceries via the ShopRite website twice now and although the service is great, I do have a couple of issues that I have a problem with: 1. I never remember everything I need on my first attempt at placing my order. With todays order, I forgot dishwashing liquid, peanuts, several bottles of fruit juice, and a few other things. I would have liked to have kept the order open for a day or two so that I could add items as they came to mind, BEFORE picking a delivery time and placing my order. 2.When I attempted to add items last evening when I thought of them, the site would have allowed it ONLY if I entered my contact and credit card info all over again! I found it to be quite complicated the first time, so I didnt want to go through that again. You lost money because you are making it difficult. Please change the way this is set up so that me and other folks can keep shopping at ShopRite. Thank you for your understanding. Alice M. Ouellette Wallingford, CT
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Preferred solution: Let the company propose a solution

User's recommendation: Another store's website might be easier to use.