New Reviewer

Birdwell Beach Britches - President of company mocks customers.

This is the WORST company I have EVER had to deal with! They obviously do not care about their customers. I believe my final and worst experience was with the president of the company. My detailed experience with this company follows. On 6/7/10 I ordered a "custom" bathing suit for my father. It was supposed to be slim cut, royal blue, and 35" in the waist. It says on their website that it takes 3-4 weeks to ship. I called to check on the suit on 6/24/10. The woman I spoke to told me that she couldn't help that they had had a large order for life guards which had taken up much of their time. But my suit would be on the way soon. She pleaded with me not to cancel my order which was never my intent to begin with. I just wanted to know if it was on it's way. We had a vacation coming up and I wanted to give it to my dad before we got to the beach if possible. I still had not received the suit on 7/12/10, more than a month after ordering. When I called the man who answered told me that he didn't know where the suit was and that he was going to "light a fire" under somebody. I asked if I could call back later to see what the problem was and when I would be getting the suit and he said, after rambling a couple of minutes, "what I'm trying to say without saying it, is when you call it slows us down." He was very short and seemed to be frustrated that I wanted to know when I'd get the suit. On 7/21/10 I received the wrong custom suit. It was two toned blue, with a 38' waist. I called and they told me to send it back and that they would send me the suit I had ordered. I overnighted it to them. This is the most important part because the woman who answered the phone MOCKED ME AND HUNG UP ON ME: On 8/13/10 - STILL NO SUIT. I called and talked to a woman who was very unkind. They could not find my suit in their system. She didn't know what had happened to it. When I asked if I could speak to the manager she told me it was her. I asked if there was anyone over her and she said "God". I calmly told her how frustrated I was that I had called so many times over the past two months, asking about my suit that they still COULDN'T FIND! She was so sarcastic and very hurtful to me. She said a lot about how it wasn't her fault that they couldn't find the suit, which I think is odd - I was apparently speaking to the owner of the company. She told me, mockingly, that I was "special" and had ordered a "special" suit and I thought I was so "special" that I should get the suit for free! I had asked her to be compensated in some way for the time it had taken them to do goodness knows what- because there is still no suit to be found. She got even more frustrated and said she would give me my money back and cancel the order. I told her that I wasn't sure about canceling it and that I still might want the suit but I thought I should get some kind of money back for all the hassle I'd gone thought and for them not getting the suit to me in the time they had promised. She said she'd send the suit if she could find and then HUNG UP ON ME. If anything else happens after this, I will post.
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5 comments
#704774

Maybe a half dozen years ago I bought a custom suit from them, that was wrong the first time. They made it right, the second time, with no additional charges.

Whole process took 6 weeks, March into April.

They are a business lost in time and space. In the 60s they were special.

Now, not so much. Decline is enough to make anyone pissy.

#664097

They have never been the easiest to deal with however their product is far superior to anything on the market. Ive had 9 pairs over the years and countless head aches ordering them but every pair did its duty.

#629296

Wow - glad I saw this. I was about to order one for my son but not a chance. There are a million other good suits out there that I can grab for 1/2 to 1/3 of the price. I loved these as a kid and thought my son would dig them but not for that level of service.

I sent in an inquiry with just a quick question about returns/exchanges - got the reply back 2 days later. In this day and age of online ordering and online customer service, its expected that you should reply fairly quickly.

I'm guessing they're comfortable, have plenty of business and probably don't need me. OK - can do. I'll go Quiksilver or such. Thanks for posting this guys.

#516726

I worked for them as well as my girlfriend at the time and ABSOLUTELY ON THE MARK........ sweatshop>>>>

#509856

Agreed , this is the worst company I have ever dealt with. Do not expect to get your money back if you return a suit. They are lethargic , horrible people who intend to keep your money after sending your ill fitting suits - surely deadstock from the 60's.

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ID
#194185 Review #194185 is a subjective opinion of poster.
Location
Rialto, California