New Reviewer

Thumbtack - Can’t get ahold of customer service

Im a top pro and am supposed to have premium phone support and all customer service is completely shut off, no one answers the phones, cant even contact them though the app or chat. Disappointing that I have to resort to this website in order to get ahold of someone.
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1 comment
#2083762

Hi Angie, we're so sorry to hear this. We'd like to locate your account and get you direct support.

If you weren't able to contact us through any channel or method of support, it sounds like something might be wrong or requires troubleshooting. Please reach out to our team directly through a private message on social media (Facebook, Instagram, Twitter, etc.) so that we can find your account and address any of your questions/concerns.

ID
#3008081 Review #3008081 is a subjective opinion of poster.
Pros
  • How they were amazing to their pros in the beginning
Cons
  • False leads
Preferred solution
Let the company propose a solution