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map-marker Columbus, Ohio

John Hinderer Honda - How John Hinderer treats customers Heath Ohio

Visit to John Hinderer Honda On December 20 and 21;Heath, Ohio Dec: 20 Spent over 5 hours shopping and talking about buying a new Honda Civic lx MSRP $18,195.00Hinderer claimed payments would be $440.00 month.We needed payments lower. They said the payments for 72 months on the price plus tax,etc. Would be not be lower and they could not sell us a new car.When asked for an answer Hinderer could not supply any answers. They could not and did not know the price we were actually buying the car for nor could they tell us how they arrived at the monthly figures they were coming up with.They were closing and asked us to leave and come back next day to buy a used car that is 2 years old for the $325.00 month for 72 months.I was already approved though Capital one for a car loan. I asked Capital one what the payments will be. Response was $330.00 month. Dec 21 Did some research and got a quote from Rousch Honda for $16,900 with a monthly payment for around $320 month.I went in to Hinderer and asked to talk to the new car sales manager (Patrick H.) I ask him why the F@#$ I could not buy a car the night before after 5 hours at the dealership for a monthly payment even anywhere close to what it is supposed to be.He yelled at me that if I used any language like that again "He would throw my *** out of the store". I apologized by saying I was sorry and I should not have said that word.He yelled in my face not to be sorry just don't do it. I said ok. I gave him the quote I got from Rausch Honda and again asked why I could not get a fair price from the salesman. He said that the sales processes are different. I repeated "The processes are Different ". He yelled at me and got less than 4 inches from my face yelling for me to get my *** out of the store before I am thrown out for being condescending. I got up out of my chair and told him to hold on that I was leaving. He blocked my way yelling at me to get my *** out of the store. I kept walking towards the door. He told me he never wanted to see me again. I told him to calm down and I was leaving and that I was disabled. He told me that "I would be more disabled if he ever saw me again". He also said that me and the 3 gentleman that were with me that we were "banned from that dealership forever and if we ever came back we would be physically thrown out. I turned and looked and all the salesmen who had gathered around and had to leave as I was starting to have a panic attack. I have a medical conditional that bothers me at times. I have lots of witnesses to this. The problems I have with this are many but mainly. 1. I was physically threatened just trying to buy a new car.2. I was very scared more than once that he was going to hit me.3. For some strange reason the price they are quoting me is so much higher than what they charge anyone else it seems to indicate some sort of prejudice for the young person I am consigning for or me as an older disabled retired person.4. When I calculated the payments I found out that either they were trying to charge me around 21% interest or charging $8,000 more more the car than the price they had on it. PS: This all took place in the middle of the showroom. 
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13 comments
Guest

Hinderer's are all liars.. his kids are no better. They will screw over anybody for any reason.

Guest

Justin and Pat are both gone.

Guest

HEY EVERYONE.

DO NOT BUY A CAR IN THE SHOWROOM - ANYWHERE.

ALL THESE CROOKS NOW HAVE A INTERNET PRICE THAT IS ALWAYS LOWER THAN THE PRICE IN THE SHOWROOM.

THEY WANT YOU IN THE SHOW ROOM SO THIER *** SALES MANAGER CAN TRY TO SCREW OLD LADIES AND OTHER PEOPLE THAT CAN'T HANDLE HIGH PRESSURE SALES JERKS.

Guest

The problem with car sales business is that it is not regulated enough. A simple law making car prices a standard non negotiable percentage based on actual cost figures determined by the manufacturer would eliminate these kinds of problems over night.

This was attempted at one time and simply ended up starting the fake invoice sheet, that dealers not only show the customer but the sales people as well, as their actual coat of doing business. Dealers, salesmen, and innocent customers have been killed over these kinds of problems. Everyone thinks they are getting ripped off. The customer, the salesman, and now with all the dealers scrambling to maintain a piece of a dwindling marketshare, the dealers are getting ruthless and distrustful as well.

It has to stop somewhere, and it will. After somebody walks into a full dealer on a Saturday afternoon and goes postal.

But I guess that's our nature. We don't fix a problem until it's too late.

Guest

Rumors has it Justin Hinderer is no longer with Honda in Heath Ohio. That could be a good thing for John Hinderer.

Now maybe they will start treating people good again. We have bought several cars from John over the years until his son Justin became the Manager, then we had a hard time dealing with them.

We heard he runs the Toy Barn in Dublin Ohio now. Hope the Kid doesnt Destroy that place too!!!

Guest

that hinderer boy has screwed his fathers buisness

Guest

i recently bought a car from them and had nothing but problems since. about ten days after buying the car i ended up in the hospital for a couple of days.

appartently the dealership had a question regarding financing. when i got out of the hospital the bank had also called with the same question, so I immediately called the bank back. when i checked my voicemail the finance mgr from the dealership had left me a msg stating that I was avoiding him and that he was going to report the car stolen! which actually made me laugh since I had put money down and had the same paperwork that he had, but also really angered me.

I just got my title- it's been 6 wks- had to put another temp tag on, which was $20. And yesterday received a letter from them saying they charged me the wrong tax( a .5% difference) and want me to send them another $120.00 they apparantely think that bullying and lieing is a the way to do business.

Guest

I just went to the atv sales of Hinderer power sports and looked at buying 2 honda 250 recons for 165.00 a month for 36 months for both of them. They ran the scam of the ones they showed me were not the ones on sale and before it was all over the payment went to 240 a month for a cheaper atv. Crooks they thought they had a sucker but all i did was take my money elesewere

Guest

The Service Dept has the same attitude as the Sales Dept. We need them more than they need us.

Just go elsewhere. Possibly have changed Sales Manager by now.

Guest

We were treated horribly also one or two years back. Salesman was very nice and very knowledgeable,he had the car sold, just weren't ready that night.(several days later we would have been back).

Then the salesmanager came out and made an *** of himself and was very rude and pushy.

he lost the sale for that salesman. we said we would never go back.

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