Samantha S Pvx

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Amazon - Poor customer service

My Amazon account got hacked and someone purchased over 2600 dollars worth of stuff. When I called them they just told me to dispute it with my bank, and that there wasnt much they could do to help me get my account back I have been an Amazon prime member for many years and have purchased many kindle books and prime videos throughout those years and when I asked how I would get all that I have purchased back they said they couldnt do anything for me and that someone from the fraud department would call me in 1-2 weeks.
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Preferred solution: Let the company propose a solution

User's recommendation: Use a gift card instead of a debit card