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Etsy - It says I can return shoes but don’t address or won’t return my emails or calls.

No return address and says can return in 30 days. I ordered shoes size I usually wear and cant get my foot in them. No return address wont return call.
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ID
#3001206 Review #3001206 is a subjective opinion of poster.
Location
Paton, Iowa
Loss
$100
Preferred solution
Full refund