New Reviewer

Jefferson Health - Loss of my STD payments due to some office droppi dropping ball haven't still been resolved and I'm seeking reimbursement for my loss

Im may 2018 records was asked by unum from doctoroffice for my std since i was pulled out of work due to medical conditon ..info was faxed by 3rd floor records dept when more info was requsted by Unum same info that was faxed in may was aakws for by june 26…i received confirmation from my Amazing doctor who went the extra mile by submitting a letter to Unum asking for them to reconsider opening my benefits baxk soi can receive my payments..Unum reps said they will reconsider it doctor office can provide fax confirmation from that time period..to make a over almost two month issue shorter it took multiple calls to office multiple messages threw mychart online si many promised call backs even manfer of office sent me a phone message that they sent send stuff from 3rdfl and that was incorrect info because it shows that orinally it was sent,.then 6fl advised they never received request untill 7/11 and that request would not have been honored by Unum so medical team deb advise me to contact Tanya(MA) team and tanya said thats the problem their not doing their job because it wasnt nothing much requested to send upstairs just office notes and debbie dept medical team could have fax because all i had during the time was office visits,when i talmedto debbie she sais she received the approved paper from my doctor to fax but it was no attahments besides that paper andtanya confirmed debbiw had to do was pull office notes out system ans fax....so the bottom line is they dropped the ball causing me to loose 4 weeks of pay and also when i come off leave job is going to bill me back for my insurance and dental for all unapproved time because of when my doctor approved info tobe sent it wasnt sent in time lastperson i spoke to shirly this past friday admitted it was alot going on around that time people was coming leaving vacations etc. ,.etc and i told her kindley thats still not my fault so i need my money back she saidahe will advise her manager and i had so many broken promises ,..i reached out to patient advocacy threw jefferson also jefferson legal team and contact complaint line left message., .All i want is whats owed to me that it im a single mother running household and im on the *** of loosing everthing i worked hard for and my medical conditions are getting worst because of all this goimg on.
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ID
#1309944 Review #1309944 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Jefferson Health Customer Care
Pros
  • Doctor
Reason of review
Due to someone dropping the ball In CM..I'm out of 4 weeks of pay and seeking reimbursement ..I contact Jefferson legal dept called to file complaint and symptoms inreasing
Loss
$2798
Preferred solution
Full refund
New Reviewer

Resolved: Global Cash Card - Horrible Customer service

Update by user Jul 22, 2018

I can't remember the exact date...However between global. Cash and other business my issue was resolved quickly and now I decided to hang in there with global cash so instead of partial pay check sent there now I get my whole check sent..thanks much!

Original review posted by user Jun 22, 2018
Called in spoke to Sherrie she could not answer my question asked for supervisor she began to get rude ask me to hold and hung up on me after waiting 15 mints .I had this card for almost two years and I am done with this company. No more of my business will come their way
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2 comments
#1547661

Don't you just love generic, robotic apologies. Garbage company with garbage employees.

#1508085

We apologize for the inconvenience this may have caused you and we can certainly understand your frustration.I would be more than happy answer any other question or concerns you may have. Please contact me directly at 949-751-0360 ext.783Global Cash Card {{Redacted}}

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Resolved
ID
#1285976 Review #1285976 is a subjective opinion of poster.
Service
Global Cash Card Customer Care
Reason of review
Poor customer service