Ivory F Doo

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First Progress - Concerning my secured credit card

First Progress - Concerning my secured credit card
I applied for a secure credit card in September through Honore Credit Consultant. I never received my card and a transaction in the amount of $200 was withdrawn out of my bank account. Why is the application still saying that its in progress?
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Preferred solution: An explanation, my credit card or a refund if issue isn’t resolved.