New Reviewer

Etsy - Feels like a scam

My name is invalid when trying to order, and after called customer service and got charged for the call after waiting for 8 minutes, they proceeded to hang up on me. I have then also spoken in the chat option, the person could not help and said they would get an engineer to email me, never received an email. After ordering two items, Etsy has charged me for them, sent them to my address then sent them back without delivering them as my address is invalid. Not sure if I'll be eligible for a refund. Big shame as I was buying birthday presents, I would massively avoid using Etsy again
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ID
#3009001 Review #3009001 is a subjective opinion of poster.
Pros
  • Great idea
  • Originality
Cons
  • Broken checkout
  • Hard to get anyone to talk
  • Bad customer service
Preferred solution
Deliver product or service ordered