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Etsy - Customer lied and now my shop is suspended
Etsy - Customer lied and now my shop is suspended
Etsy - Customer lied and now my shop is suspended
Etsy - Customer lied and now my shop is suspended
A customer opened a case when an item did not ship when she thought it should, which was 1 week sooner than the production time for the item. She also provided Etsy an old tracking number, so obviously it didn't show any movement. Etsy issued a refund without the...
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ID
#2997769 Review #2997769 is a subjective opinion of poster.
Service
Etsy Seller Program
Pros
  • Large customer base
Cons
  • Refused to accept responsibility
  • No communication
  • Never delivered or refunded
Loss
$1500
Preferred solution
I was my account reinstated and I was my incorrect negative balance removed. I also want compensation for lost income and the damage done to my business.