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Crazy Domains - Failed to support - Failed to meet ICANN requirements - Failed to Escalate

Crazy domains dont care for clients. Crazy domains have a reseller - who abandoned their business and left domain holders with no access to their domains. We notified Crazy Domains about this around 6 - 8 months ago. We managed to retrieve that clients Auth code after hours of effort. Now another person has contacted us. Their website and emails are down as their domain is no longer current. Crazy Domains (CD) were contacted two or more weeks ago. They backed the resellers 'rights' and tried to contact him. Fair call - although after we outed this guy 6 months ago you would think they would clean up their act with him. We requested the auth code sent to the registered owners email address. No! We were told we need to provide photo id (passport) and a signed letter. Done. We were told we needed to open a CD account. Done. We were told to open it under the owners email address - done. We verified the CD account via the owners email address. done. Two weeks on they are requesting us to send more emails, despite the emails being verified etc. We have raised an ICANN complaint. We still have no access to the clients auth code. CD could have sent it to the authorised email address. Now two weeks later, emails still don't work, web site is still down. Client is going nuts and now CD aren't responding to requests for escalation. Complete bureaucratic twerps with no care for their responsibilities or clients businesses. CD dont comply with ICANN or protect clients.

User's recommendation: Avoid like the plague.

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ID
#2995879 Review #2995879 is a subjective opinion of poster.
Cons
  • Lost access to domains
Loss
$5000
Preferred solution
nothing - i will avoid them like the plague