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Verizon Wireless - I need help activating my phone

I got a new phone and am trying to activate it. although I am able to send iMessages I am unable to make or receive calls. I forgot my login information and then I try to click the forgot my info button it did not recognize the phone number.
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ID
#2994852 Review #2994852 is a subjective opinion of poster.
Location
Scotts Valley, California