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New Reviewer

Wotif - Didn’t change date

I was due to travel on Tuesday 13th July but sadly we were told on Sunday that my brother who had cancer would not last the next few days. I rang the hotel and Wotif to see if I could change dates. I didnt want a refund just to change the dates. Long story short they said the voucher was redeemed and they couldnt change the dates even though I explained my situation. My brother passed on the 14th. I had absolutely no choice in the matter. I could not have travelled on those dates. I think it is the lowest of the low and I will never use Wotif again. Its disgusting.

User's recommendation: Never use Wotif.

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ID
#2992149 Review #2992149 is a subjective opinion of poster.
Pros
  • No w
Cons
  • Poor service
Loss
$380
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wotif - Would not allow change of date for a voucher

I was due to travel on Tuesday 13th July. On the Sunday we got word that my brother with cancer would not make the next few days I rang on Monday to see if I could change my date if stay but they insisted they couldnt change it as the voucher had been redeemed. I said it hasnt been used and you cannot expect me to travel at this time. My brother passed on the 14th. I rang on the 12th. I didnt want a refund just to change the date. I lost my money. They would not change it. I still cant believe it. I find this the lowest of the low and I will never use them again.

User's recommendation: Never use WOTIF.

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ID
#2992129 Review #2992129 is a subjective opinion of poster.
Location
Devonport, Tasmania